Auto Care East Inc.

Very good job. It was done in a timely manner.

The staff was friendly and professional, the work done much more quickly than expected and seems to be done well (I only say seems because I haven't actually driven the car since the work was done). I am extremely satisfied with my experience. Thank you!

Good Morning, Thank you for the opportunity to provide feedback regarding my vehicle's condition since pick up. I want to start by also thanking ACE for the timely turn around and professionalism as far communication is concerned I am not an auto professional so some of these issues may sound uninformed but they are nevertheless an problems for me. Enclosed is a list of issues from most concerning to least: ****. My vehicle came equipped with LED lighting. The light fixtures installed are not. Because of this it has tripped a sensor and I have a constant warning indicator light on the dash board regarding the LED. 2. The passenger side bumper, fender, light fixture are not lined up correctly. The gaps are relatively obvious up close. I noticed it immediately at pick up. It appears a bracket on this side was not locked in and has left everything misaligned. Gaps also showing on hood to fender and at driver side fog light housing. 3. The car does not have a smooth finish. Feels like over spray or not enough clear coating. Not really sure why it feels like this to be honest? The front bumper is smooth to the touch but the rest of the car - even parts that have not been replaced feel unfinished. The finish is shiny and yet rough to the touch. Its concerning, I cant help thinking the clear coat that is currently applied is going to fade and paint will begin to show signs of oxidation. 3. The window control on the driver side, the button to the rear passenger window is damaged. It was returned to me stuck in the down position. I noticed it over the weekend. 4. As of today I am still smelling coolant. Not sure if it needs time to fade from the leak after the accident. But its still as strong as the day I picked up the car. I hate to be "that guy", but I purchased this car in February with long term intentions, and it currently doesn't seem right I look forward to hearing from someone soon to schedule an appointment to bring the vehicle back. Gerry P

We think that we found the last treasure in manhattan. Very grateful for your kindness, excellent service and overall professionalism. Looking forward to seeing yiu again. Hope you have a great weekend. Sincerely Alain D

Amazing job guys!!

Good job thx

All worked great

I love the e-mail updates on how the car was doing. Thanks

Anthony, Jeff and team were superb! Got slow start with insurance co. but once adjust arrived and parts were ordered, everyone went into action with all due speed. I was impressed. Auto Care East bent over backwards to have car ready in less than one week and it was a BIG JOB. I am grateful to all.They are terrific, experienced pros here. B.Brooke Janis

everything was great and the car looks like new! I would suggest asking people for their preferred type of communication because I barely check emails and the phone would have worked much better personally

Everything was done as set out and was even better. thank you. Beth G

I appreciated the regular updates regarding the status of the repair. The work was done well and efficiently. Thanks!

My car looks beautiful! It was repaired much sooner than expected. I appreciated the car wash (both inside and outside). Many thanks for your professional.

Service prompt. Appreciated updates.

Nice folks. Always have done an excellent job on my vehicle.

Great finished job and great communications during the job. A winning combination. Thank you.

Excellent repair and delivered on time.

Side view Mirror wasn't repaired, front fender wasn't repaired and fender air dam unrepaired.

You are all amazing. Car looks great and all wrapped up within less than a week Of the accident. Really appreciate it. Abbie

The work done to my vehicle was fantastic. My vehicle was restored to the way it looked the day I walked out of the dealer. Excellent work and service.