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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 77 reviews 84%
4 star 12 reviews 13%
3 star 0 reviews 0%
2 star 1 reviews 1%
1 star 2 reviews 2%
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(All Vehicle Makes)
Eric L.
Vehicle Make : Mazda
5 out of 5
10/5/2023
The work was excellent and on time. Everyone on the staff was a pleasure to work with!
Sivsan A.
Vehicle Make : Honda
4 out of 5
8/12/2023
Thank you so much for your entire team for their wonderful job. It felt me to visit again for future issues. It should be great if you are starting the repair process immediately And also avoid the confusion with insurance payments.
Langston S.
Vehicle Make : Subaru
4 out of 5
7/16/2023
Excdllent service. kept me informed and thoroughly inspected my vehicle. Expecially noted was the identification of a problem after the car was initially completed. this was great customer service.
Katherine M.
Vehicle Make : Honda
5 out of 5
6/21/2023
Everyone I came in contact with was professional, warm, and helpful. I especially appreciated being updated regularly in the status of the repair. This place is awesome.
Pamela H.
Vehicle Make : Vehicle
5 out of 5
5/28/2023
Excellent wok. Professional and kept you informed
Stanley Edward.
Vehicle Make : Toyota
4 out of 5
5/13/2023
I submitted this survey once before. Your work was excellent and on time. The only issue I had was the the driver's seat had grease on it when I picked up the car. The tech came out and cleaned it off, but it should not have happened. I would still recommend your shop.
Brian R.
Vehicle Make : Honda
5 out of 5
5/4/2023
Car came back totally clean and in perfect shape. Staff was efficient and courteous.
Allison S.
Vehicle Make : Honda
5 out of 5
3/12/2023
The whole team made the process go smoothly and kept me updated. They were even able to have my car ready earlier than expected. I really appreciated the communication and you explained the entire process so there were no surprises. Thank you!
Armen T.
Vehicle Make : Kia
5 out of 5
3/3/2023
These guys simply know what they are doing when it comes to all aspects of the service they provide. My experience was perfection.
Michele B.
Vehicle Make : Subaru
5 out of 5
2/27/2023
Appreciated the communication and quality of work.
Lisa L.
Vehicle Make : Honda
5 out of 5
12/14/2022
Staff were nice and kept me up-to-date.
Michael B.
Vehicle Make : Volvo
5 out of 5
11/30/2022
I highly recommend Imperial Auto Body. They were responsive, customer focused and communicated the status of the repairs all along the way. And, they did an amazing job repairing three of our vehicles. It is rare to find a business that combines both quality work and quality customer service. Imperial does just that.
Lucie D.
Vehicle Make : Toyota
5 out of 5
11/28/2022
Eduardo and the team were very professional and communicated almost everyday with updates on my car!
Gerard A.
Vehicle Make : Audi
5 out of 5
11/20/2022
Well done! The vehicle looks terrific
Elizabeth W.
Vehicle Make : Toyota
5 out of 5
11/20/2022
Terrific service and communication throughout! Love the finished product-thank you!
Scott M.
Vehicle Make : Honda
5 out of 5
10/17/2022
Amazing job by Imperial. Thank you!
Mark S.
Vehicle Make : Honda
4 out of 5
9/14/2022
My experience with Imperial Auto Body Shop has been been 5-star status. You all are the most professional, cleaness office & auto shop that I ever done business. I am in my 60's now , so thats saying alot. I do nit have any grips about doing doing biz with you all. I will refer anyone who needs works. Thank You Imperial. MS
Anna L.
Vehicle Make : Toyota
5 out of 5
9/10/2022
Excellent job. Service on time. Very friendly service. All my questions were answered. Plan to recommend Auto Body Of Rockville to family and my friends. Thank you.
Jennifer P.
Vehicle Make : Toyota
5 out of 5
6/27/2022
Imperial did a great job repairing my car. Kevin A. kept me in the loop with the status of repairs. I greatly appreciated this. Bottom line, I would use Imperial for any future car repairs and would be happy to refer anyone to them.
Megan C.
Vehicle Make : Toyota
5 out of 5
6/4/2022
They have been excellent And responsive - great work and well done

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