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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 77 reviews 84%
4 star 12 reviews 13%
3 star 0 reviews 0%
2 star 1 reviews 1%
1 star 2 reviews 2%
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(All Vehicle Makes)
Charles B.
Vehicle Make : Range Rover
5 out of 5
9/9/2024
Karl is a rockstar customer service exec. He says what he will do and does what he says and the Imperial team back him up. A truly professional company!
Joseph F.
Vehicle Make : Subaru
5 out of 5
8/12/2024
very good and smooth service
Lise V.
Vehicle Make : Jeep
5 out of 5
7/17/2024
Love the detailing. My car never looked better!
Pedro R.
Vehicle Make : Toyota
5 out of 5
6/16/2024
just great job and customer service, thank you Imperial
Merdad E.
Vehicle Make : Ford
5 out of 5
4/14/2024
I am truly impressed with how professional and customer friendly these folks are. They go out of their way to take care of you.
Collin H.
Vehicle Make : Lexus
5 out of 5
3/31/2024
You guys are the best! Your quality and attention to detail is unmatched. I will never bring my vehicles anywhere else.
James W.
Vehicle Make : Ford
4 out of 5
3/24/2024
This as completed work for my son's vehicle. He has been satisfied with the work and timeline.
Bruce F.
Vehicle Make : Toyota
5 out of 5
3/18/2024
You guys do an amazing job—you have friendly people who are able to answer every possible question, you guys work incredibly fast, you updated me everyday on the progress of your work and your results are outstanding—like brand new. Great job! I have already recommended you to my friends and if necessary, you will be my choice in the future.
Samuel H.
Vehicle Make : Mazda
4 out of 5
3/7/2024
I appreciated the communication and craftsmanship!
George S.
Vehicle Make : Honda
5 out of 5
3/5/2024
your quick,efficent work was a great help.
Katerina T.
Vehicle Make : Acura
4 out of 5
2/29/2024
My car came back clean and perfectly repaired. Couldn't ask for a better place to take my car for repair.
Amy H.
Vehicle Make : Mazda
5 out of 5
2/21/2024
Great service and communication!
Joni J.
Vehicle Make : Range Rover
5 out of 5
12/26/2023
Totally competent and professional!
Kiara L.
Vehicle Make : Nissan
5 out of 5
12/4/2023
Customer service was great! Vehicle repair looked like new. Thank you!
Steven B.
Vehicle Make : Acura
5 out of 5
11/27/2023
Great service all the way around!
Steven B.
Vehicle Make : Acura
5 out of 5
11/27/2023
Great service all the way around!
Robert S.
Vehicle Make : Lexus
5 out of 5
11/26/2023
Excellent follow up and repair was excelent. Thank you all Imperial Auto Body. Bob
Daniel A.
Vehicle Make : Honda
5 out of 5
11/12/2023
Thanks and I will recommend your shop!
Maria D.
Vehicle Make : Honda
1 out of 5
10/28/2023
I am generally satisfied with Tigran's responses. On Thursday Oct 26th I went to pick up my car. I was told it was ready and it was inspected. Upon arrival, I was again told the car is Ok and ready to go home. However, I checked the trunk and it did not work. The assistance service manager and a mechanic told me they need additional time to verify the car. I am not waiting for my car to be repaired again.
Michael G.
Vehicle Make : Infiniti
4 out of 5
10/16/2023
The repair work was excellent and the periodic updates were appreciated. The time to complete took a few days longer than noted on the updates. The day after picking up the vehicle, I noticed that an external cover plate, which was in place when the vehicle was dropped off, was missing. You replaced the part a few days later without any argument - also appreciated.

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