Cubbage Collision I

The paint was scratched where the inside door panel mounts are. The front bumper was not put back on correctly. Please contact me soon. Elvin Young ****-****-xxxx

Very very poor customer service

Great job

i was told i would have daily updates every day on Friday i received an update that my truck would be ready Monday at 4 pm. i didn't receive any other updates after the one on Friday. on Monday i call at noon to ask it be sure before i drove to Houston from corpus to pick it up . the girl at the front desk said she didn't know if it was ready and noon was around to help but i would get a call by 200 to let me know i told her i needed to know before then because i have a 3 hour drive, so no one call me at 200 at 230 i called and again i was told no one was around to help me and just to wait for a call to tell me it was ready. at 500 i call again and was told it was ready and waiting for inspection. Tuesday i call at 10 am again i was told no one was around to help me and to wait for a call. i call my insurance company to have them call and they where told it was waiting for inspection. Wednesday i call at 9 am and was told it was ready. i told them i would be by at noon and i was told it would be washed and ready for me ,at this point i told them i didn't care about the wash i just wanted to pick my truck up asap as i needed to leave town, when i arrived at 1230 the girl at the front desk told me they would bring it around in a moment. after 30 minutes i ask where was my truck she went back for a bit and came back saying they where washing it and all most done i told her i didn't need a wash truck and to bring my truck out now. when i was given the keys i was missing a clip from the key ring then i was shown a picture of my keys with a tag on it and no clip. i told the guy that came out when i turned over the keys it had the clip and no tag so who placed the tag took off the clip and then took the picture of the keys. but no one cared what i said your company was right and i wasn't. when we got into the truck the staff driving my truck left a football gambling sheet, rag and stamp from carls jr. over all we are not happy with the commutation from you company and the customer service we received.

great service great work thank you

None

Horrible Service! Staff simply does not care about inconveniencing the client. They treat the client like he or she is not important. If we paid for the services directly then I bet it wouldn't be the same problem. They don't realize that Geico pays them who is a company that works for us because without the customers that have Geicos insurance there would not be a Geico and then a short amount of business from Geico to cubbage. My car is still not ready after receiving this survey and being there more than 20 days.

Not only did it take two weeks for y'all to finish my truck but I received a text which said feb 12 @ 4pm is the estimated date for completion. Now I understand estimated but then y'all send other text insinuating that it's true. I found out when I CALLED on feb 12 4pm that no it's actually going to take another 24 hours. A courtesy call Thursday would have helped. I complain to the manager and he says he'll give me a call at 6 with an update, he never called. Then I get a call 30 mins before y'all close on Saturday saying ok it's ready if you can't pick up in 30 mins than you'll have to wait till Monday. Are u kidding me? I pick up my truck and sure enough it's not till I'm washing it bc you guys left it so disgustingly dirty that I find scratches on my window and that you guys stole all the change from my truck you seriously took everything but 7 cents what kind of business is this. Not only will I never come back to this **** place but I will make it a point to never recommend this place to anybody. You should know that you did not only lose one customer but multiple potential customers. I complained to gieco already letting them know that their affiliation with you guys is making gieco look bad. For what it's worth get rid of the automated texts and do your job right.

The only thing was that my repair took longer than expected which was a tad inconvenient. Other than that the repairs were great.

Great. And many thanks

Exellent job .

Still need to fix air conditioner. Won't go to high setting. It was working before.

It would be nice to have a clean car for your customers upon pickup.

Thanks to repear are car

Good job

I noticed while getting my wife things back in the trunk that the car spare tire had been removed and appears to have been used.

My experience went really well from initiating the claim with Geico, being set up with an appointment and rental car all the way through pick up. My vehicle looks great and I am happy how smooth the process was. Everyone was pleasant to work with.

Great customer service. Timely update on repair progress. Minimal wait time. Very good experience. I would come back again!!!????

Everybody was Dojo jelpful and nice Y Repsol was just beatificacin My car celan !!

Work was done ok but not perfect. There were a few flaws left behind in which we i get time J will have it corrected