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Body Shop Review Summary

5 star 49 reviews 96%
4 star 0 reviews 0%
3 star 2 reviews 4%
2 star 0 reviews 0%
1 star 0 reviews 0%
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(All Vehicle Makes)
Ariel F.
Vehicle Make : HONDA
5 out of 5
6/9/2019
The job was well done and the team was great!! Thank you!
MOON K.
Vehicle Make : AUDI
5 out of 5
6/9/2019
The entire process was seamless, they explained exactly what needed to be done and why. The entire stafc were all very personable. When Enterprise rental didn't pick up the owner(?) Dropped me off. My car was ready in just a few days which I was in shock. I came to pick up the car and my s4 not only fixed to perfection but also washed and detailed!!! Hell yeah. Thanks guys !!!
PATRICIA B.
Vehicle Make : VOLVO
5 out of 5
6/6/2019
Fast and done right Thank you
DAPHNE A.
Vehicle Make : SUBARU
5 out of 5
6/3/2019
Excellent work and customer service. Many thanks!!!!
Joseph A.
Vehicle Make : Honda
5 out of 5
11/18/2018
Thank you very much! You did a great job. I am so happy to get my car back! Your staff were very courteous and helpful.
Sherry W.
Vehicle Make : Acura
5 out of 5
9/6/2018
Well done all the way around. Karl kept me informed about the process and progress. Highly recommend Imperial.
Jill F.
Vehicle Make : Infiniti
5 out of 5
8/16/2018
Kevin is fantastic!
Charisse M.
Vehicle Make : Honda
5 out of 5
7/15/2018
The finish was exceptional and I like how you guys update with the progression of my car. And thank you for cleaning the interiors of my car too. Everything looks brand new so T H A N K Y O U!!!
Caren D.
Vehicle Make : Ford
5 out of 5
6/28/2018
Karl was awesome throughout the entire process. He kept me updated on the extent of damage, the status of the repairs, and delivered the repaired car on time. He handled all the details with my insurance company as well. Thank you!
Leandro M.
Vehicle Make : Mitsubishi
5 out of 5
5/26/2018
Unfortunately this was the second time I have come to your shop. Fortunately I went there because you all do an excellent job! it went well and was fixed super fast. I love the work you all do, keep up the good work!!! I will refer anyone I know to imperial! I appreciate you all working around my schedule too ! Thank you for everything ~Leandro
John Socrates.
Vehicle Make : Porsche
5 out of 5
5/17/2018
KARL POOCHIKIAN- Outstanding by EVERY measure. Quick, efficient, kind, knowledgeable, clear, enthusiastic, engaged. Can't say enough about Karl. I have worked with him twice, and his knowledge, dedication, and customer service are exemplary. Dr Myseros
Hooley K.
Vehicle Make : Volvo
5 out of 5
5/13/2018
Great job.
Scott F.
Vehicle Make : Jaguar
5 out of 5
5/3/2018
The entire process was efficient and Carl kept me informed. I would recommend Imperial without any hesitation .
Rolf M.
Vehicle Make : Toyota
5 out of 5
5/3/2018
Only one comment: Please make it clear that your Bethesda office is "by appointment only".
Candice D.
Vehicle Make : Ford
5 out of 5
4/5/2018
The staff was super helpful. Tigran communicated regularly and Monica provided excellent customer service. My car was ready sooner than anticipated!
Richard .
Vehicle Make : Acura
5 out of 5
3/29/2018
Great work. Easy to work with.
Jennifer S.
Vehicle Make : Nissan
5 out of 5
2/28/2018
Nice job! Car was done a day early! Work looks great and car was returned super clean. Everybody was really nice and easy to deal with! Thanks!
**** M.
Vehicle Make : Audi
5 out of 5
2/10/2018
Service was terrific. Great work!
Ao Z.
Vehicle Make : Lexus
5 out of 5
2/3/2018
Quick estimate and pickup process. Repair job is superb
Stefanos G.
Vehicle Make : Acura
5 out of 5
2/1/2018
Tyrgan was awesome. He coordinated everything with the insurance communicated well with me and fixed car quickly.

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