Brown's Collision Center - Charlottesville

Most things were excellent, and the staff is incredible!!!! However, the process for picking up a completed vehicle needs to have some flexibility. Getting a call at 4:45 to pick up my car by 5:30 or I will be charged an extra day for my rental car since my insurance company won’t pay for it is not very settling. Maybe that is a question for my insurance, but when I am stuck at work most nights until 7 and have no down time during the day, it gets concerning. Otherwise, everything else was completely fantastic.

The car looks great. Staff was friendly and professional.

Excellent communication and speedy service, rental car was wonderful, thank you one and all

I was kept up to date about the repair process, and it was completed on schedule. The work was beautiful. The staff was very friendly as well.

We are thoroughly pleased with our Browns Collision experience. You gave us excellent professional service and a job well done. Thank you.

My car looks better now than it did before I hit the deer.

Everyone was very helpful and super nice. I arrived a little early due to my schedule and they kept me updated on the status of my car.

Great work, my Car look like Brand new,! And very gracious, helpful person at the reception! Thanks Serge

I appreciated receiving all the almost daily updates via email throughout the repair process, such as when parts were being ordered, any delays and confirmation of the expected completion date. However, the estimated completion date passed and I didn't receive an update until the following business day that it had been extended two more business days. Then I stopped receiving the email updates and had to call daily to check in on the status. I was very pleased that the car was returned directly to me so I didn't have to pick it up, but upon turning the car on, my alert light for one of the tires was lit up. The front right tire had dropped about 10 psi down to 21 while the others were at 30. This was not a tire involved in the damage, however I was not happy that this wasn't noticed before being returned to me. It was not a slight drop in psi either. The staff at ****'s were very friendly and responsive when I would call, but the overall process was not to be desired.

Nice personnel

Very good all around service and updates. Thank you

My car is not repaired correctly, it has to go back!

The crew kept me updated with text messages. The service was excellent and when I accidentally responded to a text with “I love you. ????????????” I received a phone call immediately from the collision team just to see if everything was ok. I explained my error and the man I spoke with was so understanding. We had a good laugh over it! Everything was awesome. My car looked beautiful when I picked it up. Fantastic craftsmanship! I could not have been happier with the service.

Wonderful service! Thank you!

informed completed on time responsive

Everything done expertly and on time. Very helpful at the front desk

What a great experience to have ****'s Collision to repair my Honda Ridgeline! Totally satisfied, hands down! Thank you. Sincerely,Charles J. Strong

****’s is a straightforward and honest group of peoople that takes great pride in their work and service. Nice people to deal with.

You do nice work. This was my second experience with you. I was very satisfied both times.

Body shop overlooked damaged part and did not complete body repair job. Therefore, it would be premature and unfair for to provide an informed review of business establishment and its operations. Withdraw this survey and resubmit it after your body shop has completed all outstanding repair work on my vehicle.