Brown's Collision Center - Charlottesville

Y'all have been fantastic! I cannot say thank you enough for a job well done, an excellent job of keeping me up to date on the repairs and going out of y'alls way to look out for the best interest of my family. ????

They were very friendly, quick and efficient. They even cleaned and vacuumed my car from what it looks like ( I’m a mom so that means a WHLOE LOT to me) If this is the service I get at the Collision Center then I just might be visiting the auto center in a few months to purchase/ upgrade my vehicle. I guess there’s a reason why every car here in Charlottesville has a “****’s Auto” plate tag on it. Great service. :)

ROBERT was super awesome he was very knowledgeable and gave me every detail I asked for. I appreciate the whole team Thank you guys

Great service!We were greeted by your friendly staff, who kept us informed with frequent email updates. The repairs were finished ahead of schedule, and the work exceeded our expectations! We will highly recommend ****'s Collision service to others!

I was nice customer and surprised that my car repair 2 days done and wonderful and great job as well. thank you

Everyone from start to finish were just all around great to work with. Communication was outstanding and they kept me updated threw the entire process. Glad I made the right choice in choosing **** Collision

They did a nice job and completed as they said they would. Very nice staff too.

While the outside of the car was perfect, the inside of the car smelled of paint for several days after picking it up. I realize it is winter and would have been hard to air out the inside prior to handing it back to me but it would have been nice. Otherwise, wonderful job on the paint, dents, tail light, etc. Thank you!

The vehicle was completed late and when I first arrived to pick up the car the door that was worked on did not open so I had to wait through the weekend to be able to get my car. That said, the team kept me notified and was very polite. No need to contact me back.

When I took my car back after a front-end repair, the passenger side headlight and blinker hadn't been reconnected. It was a minor but avoidable inconvenience. Just make sure everyone double checks their work.

There were noticeable issues when I picked up my car, and more that I have discovered since then that I didn't spot while I was there. I don't have a lot of experience picking out repair work/damage, especially with the circumstances (cold/wet day, excitement of returning the rental and getting to drive my car again) The first issue was the uneven gap between fender/hood/headlight. The next issue was check engine light. Both issues were addressed that day (but I'm not confident about the light because the code was only cleared, no further investigation to the cause of the code) I noticed the paint on the hood has sunken in in a few spots (I'm guessing it was some bondo or something underneath) and a cut on my rear bumper that wasn't there before. I opened the driver door and saw lots of powdery hand prints on the weather stripping. So no. I'm not completely satisfied and at this point wouldn't recommend your shop to anyone.

Thanks

Well done. Very satis2!

Everybody was helpful and pleasant to deal with. Very satisfied with my experience.

The team was efficient! I appreciated that everyone explained the process as we went along, including what to expect next. Also, thanks for vacuuming my car! It was unpleasant being rear ended, but at least my experience with **** was excellent!

Just the delays on parts.

Excellent work! More than I expected. Thank you.

I appreciated being kept informed by email and by phone about the progress of the repair..Everyone was very nice, too, which makes a difference when you are feeling bad about your damaged car...

Very Good At Keeping Me informed.

I am glad that I got the roof and the windshield fixed. But I am very disappointed about the mess I found all over my car inside and outside of it. And I have to mention it was almost dark outside when I went to pick up my car. And in a such a poor light I was able to see gray over spray on the front right, a scratch on the driver s door right on top of the handle, inside of the car all covered with dust, dirt and small pieces of glass everywhere, finger prints and black spots all over the headliner and a hole on it on the driver side / back of the mirror. I will be honest and I am gonna say I feel nervous to go check on it in the day light. Very unprofessional, I am sorry.