CARSTAR Eastern Hills

I still need to come back and use another rental to have the tire pressure reset. It’s attention to details that are over looked that is the difference between a satisfied and unsatisfied customer.

BEST SERVICE I EVER HAD

CARSTAR PERSONNEL ARE ALWAYS EFFICIENT, FRIENDLY AND MAKE YOU FEEL GOOD AT A STRESSFUL TIME. THEIR WORK IS SUPERIOR AND IN A TIMELY FASHION. WE HAVE AND WILL IN THE FUTURE USE CARSTAR FOR ANY OF OUR UNFORTUNATE ACCIDENTS TO OUR VEHICLES. WE TELL EVERYONE WHAT A GREAT JOB THEY DO.

Great communication, fast turnaround, fantastic result. Please see my Yelp review under "Stephen D."

Great customer service!

Excellent job

Amazing jop

Looks great. Nice job.

Lobby needs a cleaning. Enterprise car smelled like ash tray. Enterprise going to change my credit card because Allstate is not responding to claim request.

I was very satisfied with carstar's regular updates so I knew what was happening to my car. The work on the car appears to be done well.

My window washers don't work

Great service

Great service. All employees were friendly and helpful!

The automotive shop my vehicle was sent to was very unprofessional and lacking in knowledge. I repeatedly had to guide them through the repair of my vehicle over the phone and point out things they had missed or overlooked. They called to ask if they could put a wheel on my car that did not match, and after days of not finding any the one they ordered didn’t match either. I’m unsure if the measurements of said wheel are different, which will harm the transmission in my vehicle. I repeated asked them to check certain things for me, namely the wheel bearing on the side that was damaged and they reassured me numerous times that they did and everything was okay. After almost a week passed the date i was supposed to receive my vehicle back i picked it up today to find that that wheel bearing was in fact damaged and never replaced on top of the mid matched wheel that was installed. I admit i did give them permission to install said wheel only because i needed my vehicle back to go on a trip that i have scheduled for tomorrow, 12/22/2017, but now i am again left without it entirely and won’t recove it for another week. So i paid my deductible only to drive 15 miles before returning it back to you guys.

Quick service and friendly communication. Seems to be fixed right

Everything inside and out looks fantastic! It took some time to complete but was worth the wait! Thanks

Very satisfied with work. Looks like new! Only comment for improvement. Waited in lobby for about 10 minutes before someone came out to help me. Other than that great job.

Being a State Farm agent this experience helped me to understand the process to better prepare my clients for a similar situation. Everyone was fantastic to deal with and the text updates are great!!!! Thanks!

I appreciated that all was handled professionally. Kerrie was the associate who took care of me. She does her job very well. Thank you!

I appreciate your attention to detail and getting my vehicle fixed so quickly. Thanks