Suburban Collision Farmington

Let me be clear, the service was excellent!!! The only problem is, the receptionist NEEDS to be asking for ID when excepting credit cards. I give her my daughters credit card and she asks no questions, she didn’t even look at the card.That’s BAD!!!! Just to be clear my daughter was there, but I was the one that gave the receptionist the card. It could have been a stolen card. Last thing Jeffrey Shepard was awesome!!!!!!! ????????????????????????????????????

We appreciated the clear communication throughout the process. Thank you!

When repair was delayed, no one cared to call me to give update. I had to call every extended day for knowing status. When I picked up my car, it was not cleaned properly. There is dirt and traces of paint all over.

When I came to get my car I check out the work there were still scratches on the side. So the car is still with you and we are waiting for it to be completed. Claudia Willing

Friendly staff, easy to make appt. Advisor was great.

Jeff was a pleasure to work with, and your guys in the shop got the job done in the timeframe as promised. Couldn't have done any better than that!!! THANK YOU!!!!

Excellent service and excellent communication throughout the process

great job and very professional

They finished one day early and offered to help me re-install my child's car seat. Great customer service!

3-5 day estimated repair ended up being a 12 day repair. Work quality was good though.

Part on order. It will be fine after.

One of the worst service center i have ever seen. No one will respect you and they just treat you as if they are doing favor to you. But they dont understand that customer is first and they are the business. Till delivery or during delivery no one updates the customer what happened ro the car and what the hell they serviced. Nothing and all i can see the dead faces in the center. Corporate owned center and no better than anything. Only the receptionist is peacefuI and she is at least smiling. I would definitly avaoid next time and make sure none of my friend and known people go there for any kind of service.

Process took way to long for the damage identified. Lack of communication during the process left a lot to be desired. Repairs appear to be first class.