McCollum Auto Body - Eugene

Upon showing up on time I had to wait for someone to meet with me. Further when things were done the rental car that was supposed to be there and ready to go required yet more time waiting. Having these things ready on time would be an improvement... As well I was given a time that the vehicle would be completed and upon calling at that time I was told that the work was done but it still required GEICO to do some quality checks. Meeting deadlines and times when you are so very specific about times is important. If you say something is going to be done literally at 4:44 that type of specificity is a bit odd and even more disconcerting when its not accurate. Lastly and most importantly when I received my car, I shortly thereafter found out that my left turn indicator and break light were not connected. Thankfully, it was a simple fix to just pull open a panel in the trunk area and plug these in. But, this is something that should be tested and verified *BEFORE* the car is given back to the customer. The quality of the repair and the detail job done on the car were very nice and appreciated. But timelyness, better integration with your partners (Enterprise and Geico) and attention to safety details are BIG ways in which the service could have been better.

Excellent customer service. Got fixed right the first time. Couldn't be more happy with my vehicle. Given back in like new condition.

Very friendly and convenient staff, especially with my toddler running in every room and my kids being loud and making a mess. I appreciate the toys out for them to play with, definitley kept them occupied.

Thankyou Mcollum for repairing my car. I feel satisfied with the final result. Fast work and on time pick up is another reason why I trusted Mcollum so much. Thankyou! you are the best!

What a great professional team. Great experience and I will recommend you!! Thank you!!

Smooth from start to finish. Great communication with updates throughout. Thank you for the great service.

Great work and great customer service.

I'm very pleased with the service that you provided. I recieved messages regularly to inform me of the progress of the repair. I am very happy and will recommend you to family and friends. I was very pleased and surprised that you even washed and cleaned the inside. Thank you so much

So far so good but still too early to give 100% thumbs up. From what I have seen great job.

We were pleasantly surprised with our experience with McCollum. Very courteous and prompt service. Our Camry looks great!

Appreciate it thank you

Thank you for your honestly.

Your service was fast efficient and you kept me apprised of everything going on. You also returned my car to me cleaner than when I left it. Everyone was friendly and respectful. It was good experience all around

I was very impressed with McCollum Auto Body. The shop is very well run and extremely organized and efficient. You made this process so easy! Thank you!

The car looks great. It was very nice to have frequent updates on the progress of the repair. It was also nice to have insurance, repair, and rental all in one place.

It was a great experience. Very professional friendly staff. Also appreciate how clean everything was. And whoever did the detail wash on my car... super fantastic job... great attention to detail!!! Thank you all! I will definitely recommend you guys!

Very efficient and pleasant company to work with.

Yes the team was very responsive. At no point was I dissatisfied with service. Job looks great and functions better than origional.

Really appreciated the coordination between Geico, Enterprise and McCollum. Simplified everything. The staff of McCollums was great and they did a good job of keeping me informed about my car. I felt really good about everyone I interacted with. Highest rating for this experience.

You guys were so friendly, professional and did incredible work! Thank you!