Schaefer Autobody Centers - Maplewood

Everyone I encountered was professional, friendly, and accommodating. The work was done quickly and the service went above and beyond! I was so excited with the result.

They did a great job and I would recommend to anyone!

Brad and Barb went above and beyond to get my repair coordinated and taken care of.

the driver's side rocker panel is not in correct alignment.

On time. Great service Excellent work

My car has not looked this good in years! Not only did they make the bumper look brand new, but the car was cleaned inside and out...including the wheels...when it was returned to me. They mean it when they say they will make the car look like new!!!

Excellent experience and great communication. Great work and quick turnaround. Thank you

I was informed by Barb that she would call with updates when I dropped my car off. However, 3 hours after my car had been in the shop (after an estimate of ****.6 hours to repair), I had to call to get an update. The person I spoke to had to call the Maplewood office to try and find out, then couldn't give me anything other than "they found more damage." Barb then called after that and even admitted to being told (I'm assuming by the person I initially talked to) that I was mad about not being updated. Barb's initial response was that she didn't know how long it'd take and reminded that the estimate was just an estimate and the guys working had taken their lunch break of course. She then had to call me back after talking to the parts guy to see when the parts would come in and said it would be later that evening. I informed Barb that I had to go to work and wouldn't be able to pick my car up till the next day. I then received two additional calls from her (once I was already at work) stating that my car was ready and then another about the cost. I also got multiple emails (completely useless) stating I'd be getting updates shortly but never got anything pertinent in them. The entire process was frustrating. Someone from your main office called and set up appointments for the estimate as well as the repairs, however both times I arrived at my scheduled time, the workers seemed confused. I understand that the estimate was only on the visible damage, but common courtesy would be to notify the owner that additional damage was discovered WHEN IT'S DISCOVERED, rather than keeping the owner in the dark and making them call (and be put on hold while one office calls another) to find out what's going on. You confirmed my phone number when I dropped it off, why bother if you aren't going to use it until I get mad and call for an update? When you do call, have your act together, I don't need multiple calls going over info that could have been covered in a single call. Also, maybe not make it know to your customers that they were referred to as "mad" by another employee - definitely doesn't make me want to come back - same message could have been passed on as "she hasn't had an update on her car and wants one."

Great team to deal with. Car looked brand new upon completion.

Excellent experience

Everything was wonderful and Barbara was great to work with. Thank you! Marie C

Barb and Brad were wonderful, I was still shaken up from my accident and totally clueless about what to do and they both advised me to not drive the car as it was potentially not safe and worked with my insurance company. I loved getting updates and my car was ready ahead of time. I can not say enough good things about my experience with Schaefer and will send all my friends and family there! Thank you so much Schaefer!!

From the notification of the availability for the time for repair, to Enterprise providing a rental car, to being kept informed of the status of the repairs to the courteous commentary of all personalities, the process was professional and enjoyable. Tom Purcell

Wonderful staff and support!

Customer service was professional and efficient. My car now looks bright and shiny again. Job well done.

I'm am sooo happy with the work they did!! They kept me updated on repairs and get this they washed my car an cleaned inside!!! I will reccomend them anytime to everyone! Great job an very happy. They deserve a award!!!

Excellent service!

Thanks for the great repair work! Your awesome! Also thank you for cleaning out my car.. I'm a busy mom with a 3yr old.. much appreciated and unexpected! Thanks again!

Had a little problem with a new mirror that had some distortion, but the problem was handled promptly. Thanks for great service.

The collision repair process can be problematic for the customer. In my opinion Schaeffer Autobody was aware of all of the issues I could face during this process and made sure they were all addressed. From making sure a rental car was available for me at drop off to being able to pull up the status of my vehicle on the website, it was an amazing experience. While I don't look forward to another collision repair issue, I would definitely choose Schaeffer Autobody again without question.