Pritz Auto Body West

Would be happy to discuss

You did fine work, no complaint about that but please remember the adage 'underpromise and overdeliver.' If you know you'll need it a week then just say that, don't say 3-4 days and it takes a week to do it. Other than that you did very good work.

Finished appearance of my car is fantastic. Operation of my car is great. Couldn't be more pleased with the work of Pritz Auto Body West. Appreciated the frequent updates.

Flawless work and quick turn around

Car still wasn’t right after being repaired

Been there before hope for no more accidents but will return great fit lineswould recommend

Great service and great workmanship. Kept me informed about the status. I highly recommend Pritz.

I’m a skeptical person, so going in I didn’t know what to expect, but the employees were respectful the work was done early and precise. I’d recommend this shop to anyone!

Job well done and good communication.

Your team members at Pritz were exceptionally courteous and good to work with!

The staff at Pritz was very friendly and professional. My car was ready earlier than I expected which was a pleasant surprise and Dave was very helpful in getting me checked out.

Total loss

Great customer service and as quick of a job as was possible Thank you again

When I called to tell them we were having our car towed to their shop, I received tons of attitude because they were busy. I receive no updates while the car was there for repairs. Paint job on repair is ok but not perfect.

In business problems happen, its how you handle problems that makes the difference and you failed. I found that the information that I was being told changed frequently and was told contradictory information. That usually happens when you do not get the truth. Here is a perfect example. When we picked up the car the first time it was making a clunking noise over bumps. I was told by Dave that it was not accident related but they fixed it anyway. Interestingly enough the problem did not exist before the accident, so I am not sure how he could make that statement. Then when I was called to pick up the car again, I was told that the problem was due to loose parts that were tightened, fixing the problem. That sounds much more likely. This is one piece of contradictory information that came from Dave, there are others. I am not sure why he felt it necessary to do this.

Your staff was very helpful, friendly and prompt.

Ease of insurance coverage could have been eased if you had sublet camera work to Subaru, I did take the work to Subaru York and they replaced the camera. All good thanks

We were very satisfied with the whole process of our repair. It went very smoothly, except for having to wait a bit for a part. The car looks wonderful, and it was so appreciated that it was also washed when we picked it up.

The entire process went smoothly and the team did a great job of keeping me updated. The only negative I have is the cleanliness of the windshield that was replaced. There were fingerprints on the passenger side and near where the stickers were replaced. I have a difficult time getting a smear-free window and was looking forward to a crystal clear windshield.

Best place ever! Bob was great, very informative, hands down best experience ever considering the circumstances!