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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 257 reviews 75%
4 star 53 reviews 16%
3 star 9 reviews 3%
2 star 10 reviews 3%
1 star 12 reviews 4%
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(All Vehicle Makes)
Robert S.
Vehicle Make : Cadillac
4 out of 5
4/15/2017
Gapsch is the best.
James M.
Vehicle Make : GMC
5 out of 5
4/12/2017
Great work this time and in the past. Thanks for great service and fine work. Jim ****
Ciera F.
Vehicle Make : Nissan
2 out of 5
4/12/2017
There was a lack of communication when it came to keeping me updated. There was also some incorrect information that was given to me at time.
Richard H.
Vehicle Make : Mazda
4 out of 5
4/3/2017
Great work and faster than originally promised return date.
Cheryl W.
Vehicle Make : Dodge
5 out of 5
4/1/2017
Employees are super nice and provide outstanding customer service.
Dragan S.
Vehicle Make : Hyundai
5 out of 5
3/28/2017
Carstar did a great job on my car. I am very satisfied with repair as well as with Rob who informed me about work progress almost daily. I got my car in pre-accident condition. Thank you so much
Janice M.
Vehicle Make : Honda
4 out of 5
3/21/2017
I appreciated the weekly updates on the progress of my repair. Staff is extremely pleasant. I was so worried about how my CRV would look. Needless! The vehicle looks as good as new.
Deneen M.
Vehicle Make : Chevrolet
5 out of 5
3/18/2017
Very pleased with your service, updates and quality work! The car looks great! Like new again! Thank you ! Sincerely , John & Deneen M
Eric Q.
Vehicle Make : Honda
5 out of 5
3/16/2017
Excellent service . We were very pleased with service.
Maureen S.
Vehicle Make : Volvo
5 out of 5
3/16/2017
Very professional and thorough. Great job.
Amy K.
Vehicle Make : Honda
5 out of 5
3/2/2017
I loved the updates! Every member of the staff was friendly and was informative. They were so helpful and I was very impressed with the whole business!!
Marcy A.
Vehicle Make : Hyundai
5 out of 5
2/24/2017
Everything went very well. I appreciated the email updates. I would definitely refer others to you. Your waiting area was very nice. Your staff was polite, courteous and considerate. It seems that your office goes beyond expectations with coffee, cookies and popcorn. Also, it was very clean. Rob **** did a great job caring for me and the car turned out beautiful!
Michael S.
Vehicle Make : Toyota
3 out of 5
2/14/2017
Yes, overall...Great job....A little disappointed the car was dirty on the inside with dust from the shop.
Mark M.
Vehicle Make : Mazda
5 out of 5
1/25/2017
Kyla did an excellent job
Mary M.
Vehicle Make : Buick
5 out of 5
1/23/2017
Everyone did everything they could to make sure I was happy. Rob was awesome. Handled everything. Repair is beautiful. Hope I sober need you again anytime soon. But only use your company if needed. Thank you
Rita F.
Vehicle Make : Hyundai
5 out of 5
1/19/2017
Professional and friendly service throughout the entire process from everyone in the company, but especially Rob. He even handled the return of the rental car to Enterprise Leasing to fit my schedule. The repair work to my car is excellent. Thank you!
Mamta G.
Vehicle Make : Toyota
3 out of 5
1/11/2017
Car got crashed on back side yet...
Chris O.
Vehicle Make : Ford
5 out of 5
1/11/2017
The entire staff has been amazing. I have recently had a couple visits to the shop from several different events and this time around was. Othing more then exceptional. The staff even stayed a couple minutes late just so I could pick up my car past 5:00pm. Great customer Service and Rob was amazing to work with. Thanks!
Linda W.
Vehicle Make : Ford
3 out of 5
12/4/2016
My only concern relates to the length of time - 2 weeks - the repair took. I though that was a little ling for only 2700.00 worth of damage.
Madeline F.
Vehicle Make : Toyota
5 out of 5
11/16/2016
As I dropped my car off, I was very politely appraoched. I was instructed honestly and told I will be updated in the process. Rob was difficult to reach at times, which is expected due to work. My questions were still able to be answered each time I called by staff. Rob contacted me during the process without me having to call. At the time of pick up, Rob took the time at the end of the day to explain in a way of my understanding all of my questions. No doubt I will reccomend and continue to ise these services, although I hope to not have to! Thank you!

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