Cooks Collision Of Pleasanton

Love the way it was a one stop. insurance, rental car and fixit in the same place. All super friendly people too! Thank you

All of the people there at cooks made me feel welcome and you respected my wishes you were there for me and I appreciate everything I will highly recommend at your establishment for repairs add sorry about the keys at no I'm not laughing Nate stand if I knew think that it was kind of cute any other questions thank you Merry Christmas and have a happy prosperous healthy new year thank you again

It was quick... efficient

There is a missing piece on the upper driver side of the roof. Unfortunately, I will need to return to have the issue resolved.

There was a spot missed, I'm not sure why the final inspection didn't catch that ?

Excellent job done 2 days ahead of schedule. Thanks

It took ****.5 months for the parts to come in. After waiting a month without hearing anything, I called for a status. The parts were still on order. I called again 2 weeks later and was told that the parts arrived the previous day and that they didn't have an opportunity to call me. You HAVE to manage customer expectations much better. I can be very patient and reasonable, IF I get some idea of what to expect, but this required far too much work on my part to chase down details. The fact that the repair was substandard (noticeable paint drip) at first and that I needed to return to get it fixed was just too much to believe. The final result was PERFECT, but, my gosh, what a pain in the neck! Anyway, everyone was very nice about it and in the end, my only complaint was that you didn't proactively manage my expectations.

I really appreciate the friendly helpfulness of the associate that guided the process. The Cook technicians did terrific work. My car looks as good as new! Having the partnerships with GEICO and Enterprise is s real advantage too. You guys are great!

Fast and nice job.

I appreciate that Cooks took care of the insurance company and that my car was scheduled promptly. Thanks!

Great people

Loved the work. Better than expected!!!

Wonderful service

They did an excellent job and the customer service and communication was amazing!

Very professional claims experience through Geico, Cooks & Enterprise. However, hopeful I will not need it a second time!????

Easy and accurate

Very courteous and fast service. Keep up the good work!

I really appreciated regular updates - thanks! Only suggestion is that for a repair when parts are being waited for it might have been possible to organize it so that an initial assessment was done, parts ordered and vehicle returned to me while waiting for parts to arrive ... would have only been out of my hands for 2 days rather than 8 days :) But very happy with the service provided. Thanks!

I appreciate all the communication with progress of my vehicle. Nikki was awesome and all the staff was very nice!!!

Nikki was very kind.