Anthony H.
Vehicle Make : Ford
Excellent work all round.
Steven R.
Vehicle Make : Audi
First encounter to last considerate and professional. Added bonus.....!the freshly baked cookies
Kenneth P.
Vehicle Make : Scion
I appreciate the professional and high quality repair work with my car. I also appreciate Car Crafters completing the work on my car ahead of schedule. Thank you!
Leslie M.
Vehicle Make : Ford
After having the car 2 weeks there is still a small dent that needs to be fixed. We had turned in the rental and the girl was saying we needed to pay 15 dollars a day for an underage driver. No one told us about this. She said that we needed to call Geico about the extended days. When car crafts caked to say they needed the car longer no one mentioned calling Geico. For having 3 services under one roof they did not seem to talk to each other.The girl at enterprise although not rude was not helpful not did she seem to care. Although the man at car crafters said we can come in next week at our convenience and get another rental for the day it will be an inconvenience for us.
Johnny A.
Vehicle Make : Toyota
You guys are very professional. I'm very pleased.????
Elaine H.
Vehicle Make : Toyota
Everyone I worked with there was friendly and seemed competent. We hope that the next people who ram my car Will be insured by Geico. My car has been rammed four times in the past year and this was our best experience.
Robert G.
Vehicle Make : Dodge
Always a great job
Marcia M.
Vehicle Make : Mazda
Everyone was very attentive to every detail on my car. To find my car detailed when I picked it up was amazing. Scott somehow knew what I was thinking and said it before me.
I will be happy to recommend your services
Thank you very much. Marcia M
Richard S.
Vehicle Make : Ford
Good job. Great service. Thanks.
Tracey W.
Vehicle Make : Subaru
I have taken vehicles other places and have gotten used to a mediocre type of service. My experience at your shop reminded me that there is a whole other stratosphere of customer service that "should" occur.
Immediate friendly greeting.
Prepared customer file.
Thorough and personal intake.
Efficient car rental process
Customer contact to report progress throughout the repair.
Repaired vehicle delivered clean inside and out (nice!)
All workers genuinely concerned with providing the best customer service.
Nicely done, everyone! Keep up the good work. (Don't get comfortable ;)
Martin S.
Vehicle Make : Subaru
Your process is very streamlined from start to finish. The results of your work were very, very appreciated.
Susan W.
Vehicle Make : Toyota
Everyone I encountered, either in person or on the phone, was cheerful, friendly and eager to help. All parts of process were explained clearly and succinctly.
Angelin C.
Vehicle Make : Hyundai
There is only one hiccup. I wish when I was told that you were open till 5:30 I was also told that th car rental closed at 5. I almost had to pay an extra day on the rental car because I showed up at 5:10. The rental car guy was running a few minutes late and helped me, but I would have been pretty upset if I had missed him. I really think you need to state clearly in all your messages that rental returns need to be completed by 5, even though the body shop is open till 5:30.
Maxine R.
Vehicle Make : Volkswagen
Kym and the shop team did a lovely job and handled the paperwork with USAA. Enterprise car rental on site is convenient. Thanks for a job well done.
Marcia F.
Vehicle Make : Jeep
Customer service was exceptional! Scott M. Was terrific! So pleased. My Jeep looks brand new! Thank you.
Marcella P.
Vehicle Make : Chrysler
Did an awesome job and the timing to get it done was fantastic! Thank you!!
**** C.
Vehicle Make : Honda
I really appreciated Justin's frequent updates which reduced anxiety and made planning for recovery much easier. Thank you very much
Kim M.
Vehicle Make : Volkswagen
Excellence. Very supportive in a stressful time. Thanks for fixin' my old girl.
Katrina B.
Vehicle Make : Toyota
I couldn't be happier with my experience at Carcrafters. My truck was fixed before it was scheduled to be completed and it looks fantastic. Scott Murray is a real keeper...he's good at what he does. He made me feel well taken care of and very professional. You restored my faith in the whole process...
Thanks Scott, and Enterprise, and all at Carcrafters. Y'all did good!
Leah R.
Vehicle Make : Mercedes
I'll be sure to refer all of my friends
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