TriState Collision Center

My car is still making strange noises, doesn’t seem like they fixed the problem. I am taking it back today

I appreciate that my car could get it's recall and field service work done at Ford while it was already in the shop for the repairs.

As the claimant in this accident, I believe that both my and Nationwide's expectation was that my car be restored by TriState to the condition that it was in prior to the accident. TriState failed to achieve this. Although the easy, more obvious repair - the rear bumper - was completed, TriState was unable to locate and repair the problem that I told them was the more serious: a constant creaking coming from the rear of the car that, as I told TriState, started only after being in this accident. After taking care of the bumper I was told that the car was ready, and that no more creaking could be heard. This was not the case; I could hear it as soon as the car started moving.(Even my 2-year old granddaughter could hear it; she asked if there was a cricket in the car.) I will have to confer with Nationwide to see how this issue can be resolved.

Provided constant updates regarding the status of the repair from beginning to end. Great job!!

The repair on the damaged passenger side was well done. However, I just noticed a three inch scratch in the driver side door that was not present before bringing it in for repair. Please contact me so we can arrange for remedy. ****-****-xxxx. Matthew M

I am very happy with your service. Thank you very much. Chunghyun Ahn

Tony was very communicative during the estimate and repair process, and my vehicle was ready more than a week ahead of schedule!

I appreciate the daily updates sent to my email by Mr Tony Madella and the courteousness of the lady at the counter ( the black African lady, the white young lady, not so much!) I also want to thank the staff whom I picked up my car, I forgot to ask his name, for doing the “buffing “ and for his professionalism.

Tony provided outstanding service and interface between USAA, the people repairing the vehicle, and myself. He is a valuable face for Tri-State. The work was flawless. You can't tell that the car was in an accident.

They never finished the job.

Very easy, straightforward process - well done!

This is the second time that your team has done a phenomenal job on my vehicle. Thank you so much. Tony is the best!!!!

An immaculate job was done on my vehicle....like new

Tony was very pleasant work with. He was nice, friendly and professional at all times.

Tony was outstanding.

I really appreciated the updates from Tony during the repair process. He was great.

Great job and quick service.

Kept me informed throughout the process. Finished product is perfect. Thank you for a job well done.

repairs doneon time and Iwas informed of all delays. thanks for good job.

Tony was very friendly and willing to accommodate in every way he wasvery professional and gave up dates every day