Mike's Auto Body, Inc. - N. Broadway

Picked my car up today after being repaired, car was very clean inside and out and all the repairs were gone! And I got updates the whole time period of being Carless letting me know how the work was going on my vehicle. Great place!

When I came to pick up my car and the bumper was around like it's supposed to be and then had to wait for them to fix the bumper and they fixed it faster than do it right the first time now I have to go all the way back to get it fixed right

I was impressed with your daily updates. I appreciate the willingness to complete the sealant in several weeks. I was glad I mentioned it on the checking of the work. I did find the paperwork confusing. I appreciated the technicians explanation as the office staff seemed frustrated by trying to explain the differences. Thanks.

Yes your team kept me posted on time frames of how it was going. The girls at the desk were great too talk with and John also. Most importantly my car looks Great!????Thnnx, Dave Boaz

Well you did not get this repair right the first time, the manner in which you recovered and treated me as a valued customer overcame that glitch. I appreciated your excellent customer service. Thanks especially to Bob who stepped in to make sure that I got my car back!

It was a great experience from start to finish! The combination of not knowing where to go for auto body work and damage to my brand new Lexus which I have kept immaculate made the search for a good auto body shop a little scary. However, from the moment cliff began helping me with my car and seeing the care he took to explain everything and the time and care he took in examining the damage to my car, I was comforted and felt I found the right place. I even got text messages with updates on how my car was coming along. At pickup, the front desk already addressed me by name as I walked in and cliff already came out with me to ensure I was happy with all the repairs. All I can say is thank you and if ever anyone needs autobody work, I now know a place that will do quality work with great service! It was a great experience!!! Thank you!!!

Conflicting messages about status.

Super nice staff and great job done on the repair.

My appointment was lost upon arrival and I was told they would not have room to fit me in until I showed paperwork that my appointment was on that day. Even though I had given my name 3 times and met the shop in person to switch the name on the account/give my cell #, they referred to me as my brother’s name though all communication. And i was only given an hour notice that my car was ready before the store closed for the weekend and was told that i would have to pay for my car rental through the weekend since i would not be able to pick up the car in time.

Appears to be an excellent job.

Excellent service from receptionist, to adjuster. Good finish on vehicle. Excellent update system of entire process. Thank you.

Cliff was very knowledgeable and professional.

The damaged part Mikes Auto body fixed yes, satisfied. But your workers ripped off my front bumper (which had been damaged earlier but repaired by myself) and redamaged it without even attempting to fix! I found that completely unprofessional as I had to repair it again myself. Another ****.5 hours of work. I feel I should get some compensation for this... as I will now have to claim this on my insurance.

I am very pleased with the quality of customer service and the quality of the repair work. Briana made such a great effort to make sure I had a ride to the rental car company and made it easy for me to bring the rental vehicle to the shop when I picked up my car. She was very pleasant and sincere. Cliff did a great job with the estimate and is a really nice person. The repair job was flawless. Everyone there made it a nice environment and a quality experience

Great communication throughout

Jon Gladstone was excellent to work with. He kept me apprised of both progress and delays. I knew my car was in competent hands. He made an unpleasant experience very manageable. I highly recommend him.

I am so pleased with my car repair. The only negative comment I have is how rude the woman at the desk was. Cliff was very professional and informative.

I had read reviews online regarding your performance. Couldnt have been treated better by fron desk ladies and my estimator Ian. My car was ready ahead of time. In picking up my car, i noticed something a d Ian was quick to correct it. Thank you for the experience. Delightful-and my car looks great.

I've never dealt with a company who is so diligent about keeping the customer advised. They kept me informed every step of the way. Cliff was so professional. This was a wonderful experience. I especially love their dedication to our veterans who have served??

Thank you all for fast and high quality work. Good job. Sincerely Kiril F