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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 309 reviews 84%
4 star 43 reviews 12%
3 star 5 reviews 1%
2 star 3 reviews 1%
1 star 7 reviews 2%
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(All Vehicle Makes)
Jennifer S.
Vehicle Make : Chevrolet
5 out of 5
6/24/2023
Alex Gaytan was very helpful. He kept us informed every step during the repair of our vehicle. We have used Bay Cities before and we have always had great customer service experience.
Carole H.
Vehicle Make : Nissan
5 out of 5
6/23/2023
Great experience from start to finish.
Yolanda S.
Vehicle Make : Nissan
5 out of 5
6/23/2023
Very good customer service highly recommended
Gina G.
Vehicle Make : BMW
5 out of 5
6/1/2023
The way I was kept updated was great. The calls the texts made things go smoothly
Shari T.
Vehicle Make : Chevrolet
4 out of 5
5/22/2023
They were awesome! They replaced my entire front bumper and it only took 4 days! I had my car repaired at a different shop last year and that company took 3 weeks to paint the passenger side doors. It was so refreshing to have a shop that follows through on it's promises. When I dropped it off on a Monday at 9:30 AM, they told me it would only take a few days and I didn't believe it. But when they notified me my car would be ready by Friday, I was so so happy! I picked it up Friday and it looked beautiful. I have others I know who are having car repairs take 2-3 months and I will be telling everyone I know to take their car to Bay Cities!
Brandyn S.
Vehicle Make : Honda
5 out of 5
5/15/2023
Thanks for being easy to work with.
Sean D.
Vehicle Make : BMW
5 out of 5
5/14/2023
Fast efficient and very friendly I will definitely be going back if I ever have any car troubles
Sandra C.
Vehicle Make : Toyota
5 out of 5
5/14/2023
Pleased with the service, delivered car on time, and staff was very friendly and helpful with my concerns. Awesome caring team who assured customer satisfaction at 100%.
Franklin M.
Vehicle Make : Jeep
1 out of 5
5/12/2023
****) Fender Bender original Estimate $3,700 2) Three separate change orders increased cost to about $10,000 3) Change orders was not coordinated or approved with me, the owner
Stephen H.
Vehicle Make : Ford
5 out of 5
4/20/2023
Perfect from start to finish. Couldn’t have been more pleased.
Francisco C.
Vehicle Make : Honda
5 out of 5
4/18/2023
I’m completely satisfied very good work, thanks to the whole team of Bay Cities Auto Body, thanks to Alex, and the good service that the secretaries have.
Christopher B.
Vehicle Make : Lexus
5 out of 5
4/9/2023
Alex did a great job in all aspects of customer service.
Hector P.
Vehicle Make : BMW
5 out of 5
4/3/2023
Excelente service professionals job I recomen Bay Cities Auto Body 100%
Shelia D.
Vehicle Make : Volkswagen
5 out of 5
3/19/2023
My experience was 100% pleasant.They kept me informed on every process. I would never forget this experience. And if I would need repairs again. Yes! I could trust them. Also gladly believe I would come back again. You are the best, Bay Cities Auto Body, love ???? your teamwork.
Lynn H.
Vehicle Make : Toyota
5 out of 5
3/14/2023
Thank you Bay Cities Auto Body for the excellent, professional work on our Camry. From the minute we arrived in the office we were treated with exceptional service. We highly recommend your work to all our friends and family.
Stephen B.
Vehicle Make : Chrysler
4 out of 5
3/12/2023
Took took to long to get oarts.
Edgar V.
Vehicle Make : Lexus
5 out of 5
3/12/2023
Isabel and Marcos are very helpful
Wendolyn S.
Vehicle Make : Toyota
5 out of 5
3/4/2023
Fast and excellent customer service!!
Richard E.
Vehicle Make : Toyota
5 out of 5
3/3/2023
Looks like a new car. Thank you for your normal great service.
Albert G.
Vehicle Make : Chevrolet
3 out of 5
2/26/2023
I was mostly satisfied except the door handle should of been painted

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