Westside Body Works - Federal Way

Thank you. The vehicle looks great.

Excellent service!

Thanks for keeping me updated through the process.

Great and professional communication.

They were very courteous and the car looks new again!

Great experience. Thank you for a job well done.

Great customer service, super helpful staff during a inconvenient time. Work looks very well done.

Nice work. Very satisfied.

Looks great! Thank you for doing such a good job!

Wayne kept me informed through the entire process. I couldn't be more pleased with the work on my Explorer.

Joel was straight forward & very thorough. I really appreciate his follow through by keeping me informed. My experience with Westside is a testament to your professional dedication to quality repair. Well done, Robert

I was very pleased with the repair to my car’s bumper. However, I was displeased with how the interior of my car was left. Everything from my trunk was strewn about my back seat, including dirt and dead leaves. There was a random broken plastic piece on the floor (that I’m hoping isn’t important?) and thick black dirt or oil was smeared on my driver’s side door interior cloth lining and I was unable to wash it completely out. I was surprised and especially disappointed because everything else about my experience at Westside was great.

You have a great team at Federal Way. Wayne does an excellent job estimating and communicating the details of what needs to be done. Scheduling the repair was easy and the time frame was according to my expectations.

Great service!

I brought my vehicle to Westside because it was the preferred provider of an insurance company that I was working with due to an accident where I was not at fault. Since repairs were already being done I got an estimate for two other repairs. Ultimately I opted to have just one of the two additional repairs done. I expressed That I wanted the repair on the driver side done. I used the term driver side because I wouldn’t know which side you might call right or left. When I came to get my car the driver’s side repair wasn’t done. The repair had been done on the other side. I was so disappointed and when I went back into the shop to mention this I felt like I was pretty much told “whoops, sorry about that “ and that was it. The rep even said “ I wondered about that.” I don’t know what type of dialogue went on between my insurance and your shop and I’ll be checking tomorrow to see what was sent to them but if there was any question this should have been clarified before the work was started.

Awesome service; quicker than expected, accurate and great work!

Fantastic job and great customer service

Everything was great!!!! Thank you thank you!!!

They did the estimate without an appointment, and when I took my car in, they had it done within 24 hours! Excellent service!! I will use them again! The people were also very helpful, nice, and understanding!

My car looked great! It was all clean and was ready on time.