Diamond Auto Body & Paint, Inc.

Battery has been changed to different one different type. Doesn't start the truck

I did not catch the name of the first rep, but my car was not inspected before handed over to me, the bumper was on crooked and paint was peeling off of the bumper. I was asked to wait while they fixed it, after about thirty minutes I was told it was finished. The bumper was straight, which was fine, but the peeling paint was just tucked under the tail light now. From a distance it looks fine, but when I look at it up close I can still see a crack of the peeled paint and the black of the bumper under the paint. When I told the rep about it again, I told him that if it’s already cracking or peeling now, it’s going to get worse, he told me that when it gets worse the lifetime warranty will cover it. I understand that, but I still want it done right the first time, and it was not, and still is not. As I looked at the spot again, I noticed another part of the paint that was almost unnoticeable but still ruffled paint from the collision, the rep told me that I need to talk to geico about that because diamond auto was only authorized to replace the bumper. This spot was inside the circle that the same guy used his paint pen to circle damage. It was just overlooked or ignored, and obviously the rep didn’t like the fact that I was unnsatisfied. He lead me to the geico rep and said talk to him to try to push me off on someone else. Pretty disappointed with the whole interaction. After leaving, it still didn’t sit right with me, I came back about an hour later and was greeted by Arthur, who was extremely receptive and came out to check out the spot. He told me to bring it back in next week so he can try to make it right. That’s all I wanted to hear, I’ll be coming back Monday to see Arthur, hopefully things will be fixed the right way this time around. So far, Arthur has been the most help I have received there by far. I understand it’s a pain to go back and do a job twice, but it wasn’t done correct the first time, it was sloppy. Then to be told that it’s basically “not your problem” because a small section was overlooked was pretty frustrating.

Thank you for a great experience ????. Great repair job , on time , very friendly staff ! Definitely will use them again ????

Beautiful work!

I was very pleased with how nice and welcomed the staff at Diamond Auto Shop were towards me. I especially liked the updates that I received through texts and phone calls. When I went to pick up my car it looked amazing! Not only was it fixed but it was washed and cleaned in the inside. That made me happy. Thank you and I am certainly going to recommend Diamond Auto Shop to my family and friends.

Quality and customer service were exceptional and pricing was extremely reasonable. I would recommend then to anyone looking for this type of service.

Excellent customer service, great work all around.

My car was completely repaired and more! Very good service! I would recommend anyone to this place!

Very satisfied everyone was very professional helpful courteous and friendly I would definitely recommend your company to anyone requiring your services

Such an expedited check in experience, but thorough. When I saw that sea of cars in you lot I thought it would take forever. I am satisfied with the time it took.

It was so convenient and easy!

Did an excellent job on time and even detailed my truck

Smooth operation. Car w/damage was checked in - it took minimal time. Rec'd 4 texts & one phone call pertaining to repair work and Pick up time.

The molding on repaired side, front wheel well came partially off while driving damaging the part. A screw holding molding in was missing.

Excellent customer service. Everything was taken care of and the work was amazing. Thank you.

Thank you, my car looks great!

Beautiful work diamond auto! Great customer service and I really liked the text updates. Will recommend to my clients. Thank you!

It was a smooth process, I really appreciated your staff answering all of my questions promptly. Thank you for your service on my car in a friendly and timely manner.

Excellent work. The car looked great and everyone was incredibly helpful and nice!

Thank you so much for making it an easy experience to get my car in and fixed. It looks great, you did a great job!