Michael S.
Vehicle Make : BMW
A part was broken and put back on in hopes I would not notice it instead of ordering a mew part and fixing it. After I noticed it, a mew part was ordered promptly but I had to make an extra trip and install it myself.
Patrick Auto Body & Collision Center Replied:
Hi, Thank you for taking the time to leave us feedback. I would like to apologize for your unpleasant experience at Patrick Auto Body and Collision Center .Please email – Patrick Dealer Group Customer Relations Team.
Jane D.
Vehicle Make : Kia
Our car ended up being totaled, but our experience with you was great. Nikki was especially good to work with and talk to; extremely helpful and accommodating.
Patrick Auto Body & Collision Center Replied:
Hi Jan! I would like to thank you for your kind words and 5 Star review about Patrick Auto Body and Collision Center. We are thrilled to hear that you had a great experience at our center and hope that you will refer us to your family and friends! – Patrick Dealer Group Customer Relations Team
Yehor K.
Vehicle Make : BMW
On the bill a lot extra charges witch was never discussed early and insurance company denied to pay
Patrick Auto Body & Collision Center Replied:
Thank you for taking the time to provide feedback, we would like to understand what happened during your visit or experience with Patrick that prompted your review. If you would like for our Customer Service Team to do some research on your behalf please email us at
Jim S.
Vehicle Make : BMW
Tim odachowski is awesome
Patrick Auto Body & Collision Center Replied:
Hi Jim! Thank you for taking the time to leave the Patrick Auto Body and Collision Center a 4 Star review! We are thrilled to hear that Tim was able to take care of you! - Patrick Dealer Group Customer Relations Team
Donna S.
Vehicle Make : Range Rover
Poor communication every step of the way. Didn't hear from anyone unless I reached out first.
Patrick Auto Body & Collision Center Replied:
Thank you for taking the time to provide us feedback, we would like to understand what happened during your visit with Patrick that prompted the 2 star review. If you would like for our Customer Service Team to do some research on your behalf please email us at
Dennis K.
Vehicle Make : BMW
I was very pleased with the work done. Communications were timely and clear. Gary Mitchell was professional and straightforward and did an excellent job. Please pass on my thanks.
Patrick Auto Body & Collision Center Replied:
Hi! I would like to thank you for your kind words and 5 Star Review about Patrick Auto Body and Collision Center. We are thrilled to hear that you had a great experience and that Gary was able to take care of you we hope that you will refer us to your family and friends – Patrick Dealer Group
Jill A.
Vehicle Make : Mini Cooper
Your team is wonderful. They were so pleasant and accommodating. The estimate was reasonable. When the parts came in the repair was very quick. The only issue was that I could only drop off and pick up on Saturday because your hours didn't work with my schedule. However, they didn't have a problem with my car being there for a week until we could pick it up.
Patrick Auto Body & Collision Center Replied:
Hi Jill! Thank you for taking the time to leave Patrick Auto Body and Collision Center a 4 Star Review. – Patrick Dealer Group Customer Relations Team
Bethanne W.
Vehicle Make : Mini Cooper
I spoke Anna when I arranged to drop off my 2019 Mini Cooper for the body work that was necessary to repair the damages I incurred due to an unfortunate lane change. I also spoke to Anna when she called to alert me that the work on my car was completed and I could pick it up. And guess who met me at the body shop when I appeared to settle the invoice and take me Mini Cooper home...yep, Anna again. You can believe when I say I have very high standards when it comes to how clients should expect to be treated under these circumstances and I'm pleased to say that Anna met my highest expectations. She was kind, courteous, considerate, helpful, gracious and friendly. I feel she is an asset to your company and I am happy for the opportunity to provide my impressions of her
Patrick Auto Body & Collision Center Replied:
Hi Bethanne! I am thrilled to hear that Anna was able to give you an outstanding experience from start to finish at Patrick MINI! Thank you for the 5 Star Review - Patrick Dealer Group Customer Relations Team
Anna F.
Vehicle Make : Range Rover
The car was returned dirtier than brought in with handprints all on the fabric and leather. Dirt or grease on the passenger seat that was black and black glue on the outside passenger door on the paint. The GPS system was working when I brought it in and is no longer working
Patrick Auto Body & Collision Center Replied:
Hi Anna. On behalf of Patrick Auto Body & Collision, I'd like to apologize for your unpleasant experiences. Please email customerservice @ patrickcars.com with your full name, date of visit, and reason for your visit. - PDG Customer Relations.
Kamran L.
Vehicle Make : BMW
Great service
Patrick Auto Body & Collision Center Replied:
Hi Kamran! On behalf of Patrick Auto Body & Collision Center, thank you for leaving us a 5 star review. I'm happy to hear that you're pleased with the work our team completed on your BMW. Thanks again!
-PDG Customer Relations
John M.
Vehicle Make : Hyundai
The team did a great job. The entire process went very smoothly.
Patrick Auto Body & Collision Center Replied:
Hi John! On behalf of Patrick Auto Body & Collision Center, thank you for taking the time to leave us a review. I'm happy to hear that our team did a great job on the repairs of your Hyundai!
-PDG Customer Relations
Leonard A.
Vehicle Make : Hyundai
The people who work there are first class!
Patrick Auto Body & Collision Center Replied:
Hi Leonard, On behalf of Patrick Auto Body & Collision Center, thank you for taking the time to leave us a review. I'm happy to hear that our team was able to help you!
-Patrick Dealer Group Customer Relations
Armando J.
Vehicle Make : BMW
Thanks to the staff for taking care of my needs.
Patrick Auto Body & Collision Center Replied:
Hi Armando! On behalf of Patrick Auto Body & Collision Center, thank you for taking the time to leave us a wonderful review. I'm thrilled to hear that our team was able to help you.
-Patrick Dealer Group Customer Relations
Paul M.
Vehicle Make : Volvo
Scraping noise when turning.
Patrick Auto Body & Collision Center Replied:
Hi Paul, On behalf of Patrick Auto Body & Collision Center, I sincerely apologize if your visit resulted in a negative experience. Please email customerservice @ patrickcars.com with your full name, date of your visit and the best contact info, and I will have a manager reach out to you directly.
John C.
Vehicle Make : Hyundai
Grear Job, Thank You
Patrick Auto Body & Collision Center Replied:
Hi John! On behalf of Patrick Auto Body & Collision Center, thank you for your 5 star review!
-Patrick Dealer Group Customer Relations Team
Katherine P.
Vehicle Make : Hyundai
It was great!
Patrick Auto Body & Collision Center Replied:
Hi Katherine! On behalf of Patrick Auto Body & Collision Center, thank you for your wonderful review!
-Patrick Dealer Group Customer Relations Team
Zoran B.
Vehicle Make : Hyundai
Absolutely great perfect service great people to work. I would recommend your shop to anyone who I know! Thank you again!
Patrick Auto Body & Collision Center Replied:
Hi Zoran! Thank you for leaving us this wonderful review. We're happy to hear that you had a great experience at our body shop. Thanks again!
-Patrick Dealer Group Customer Relations Team
**** M.
Vehicle Make : Cadillac
Great service, Anna kept be informed the whole time which lead to no hiccups along the way!
Patrick Auto Body & Collision Center Replied:
Hi! Thank you for leaving Patrick Auto Body & Collision a 5 star review! We're happy to hear that Anna was able to keep you informed throughout the repair process. Thanks again!
-PDG Customer Relations Team
Malgorzata S.
Vehicle Make : Acura
Very professional and 100%Satisfied
Thank you
Patrick Auto Body & Collision Center Replied:
Hi Malgorzata! On behalf of Patrick Auto Body & Collision in Schaumburg, thank you for the 5 star review! We're thrilled to hear that you had a great experience during the repair of your Acura. Thank you again!
-PDG Customer Relations Team
Vilbert D.
Vehicle Make : Dodge
I am extremely satisfied and grateful how Ana treated me and the person that hit my car since the beginning. She was very informative, patient, professional and understanding of both sides. She was very efficient doing her job. Also the guy that provided transportation to me to the Hyundai dealer was great too. Definitely I will recommend your service to anyone. For me as a customer is very important how people treat me and their professionalism.
Patrick Auto Body & Collision Center Replied:
Hi Vilbert! Thank you for your kind feedback regarding your visit! We're happy to hear that Anna and our team were able to help you with all of your repair and transportation needs. Thank you again! - PDG Customer Relations Team
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