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Body Shop Review Summary

5 star 583 reviews 78%
4 star 99 reviews 13%
3 star 18 reviews 2%
2 star 19 reviews 3%
1 star 28 reviews 4%
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(All Vehicle Makes)
Michael B.
Vehicle Make : Toyota
5 out of 5
3/16/2017
Everyone here is amazing. The staff was very informative and keep me updated through the entire process. Mike and Gary were great
Justin D.
Vehicle Make : Jeep
2 out of 5
3/15/2017
An adjuster names Gary was unapolagetically unhelpful and made condescending remarks his utmost priority every time I had contact with him. Now that I know the company policy on, trying your hardest to do the least amount possible, this will without a doubt be the last time I ever speak with Gary or step foot into that repair shop again. Everyone else I dealt with was incredible,
Molly G.
Vehicle Make : Toyota
5 out of 5
3/9/2017
Excellent customer service ,pleasant and customer oriented approach.very good.
Michael G.
Vehicle Make : Mercedes
5 out of 5
3/9/2017
Very professional help. Our Mercedes looks brand new! We are very pleased. Mike Glasco
Richard C.
Vehicle Make : Toyota
4 out of 5
3/9/2017
Great communication. Repair took longer than I had expected but I had a rental so I was not without transportation.
Maria G.
Vehicle Make : Honda
4 out of 5
3/8/2017
The only thing was I had to call about my car to see if it was ready on Saturday. I was getting my daily text messages with updates and the last one said my completion date was Friday 3/3 by 6:00p unless they run into any delays but would be notified. I figured I would get a call on Saturday morning to pick up my car but no call or text. On Saturday I called the front desk around 10:30a and asked about my car. The front desk lady put me on hold because she was not seeing any Saturday notes and was trying to see what was going on. She then said she will call me back because she had to go to the shop to see about my car. Before she called me back I received a text message saying my car was ready and then received a phone call from the front desk saying my car was ready and asked if I could make it in before 12:00p to get it. Good thing I lived in Plano so it didn't take me long to get there if not I would have had to wait till Monday. Other than it I was completely satisfied. This is my second time there with my car fast service and friendly people. Thank You!
Sunanda B.
Vehicle Make : Honda
4 out of 5
3/8/2017
I think the customer would appreciate a more definite communication of completion of job- we had a confusion due to the way imformation was communicated. But, overall , so far, we are satisfied with the service.
Brett H.
Vehicle Make : Toyota
3 out of 5
3/4/2017
Everyone working there was super nice and available. Gary was more than awesome. Totally satisfied, the repair was done very quickly.
Dusty W.
Vehicle Make : Toyota
5 out of 5
3/4/2017
The work was great everyone was great
Linda L.
Vehicle Make : Honda
5 out of 5
3/3/2017
My Honda Odyssey repair looks perfect. I really appreciate my clean van also!
Hugh H.
Vehicle Make : Ford
4 out of 5
3/2/2017
EXCELLENT CUSTOMER SERVICE AND CRAFTSMANSHIP!
Christopher K.
Vehicle Make : Nissan
5 out of 5
3/2/2017
Outstanding service as usual. Wouldn't trust another body shop with my vehicle.
Clydell R.
Vehicle Make : Saturn
4 out of 5
2/25/2017
Friendly, easy to do business with, kept me informed through the process and sent photos when a unknown issue was discovered during the repair process. The support team was client focused, friendly and attentive to the needs of each client with a smile!
Randall T.
Vehicle Make : Mercedes
5 out of 5
2/25/2017
Excellent people to deal with from start to finish. Gary is awesome!
Michael F.
Vehicle Make : Toyota
5 out of 5
2/24/2017
Great service and repair is exceptional. Thanks verymuch. m
Ralph .
Vehicle Make : Chevrolet
5 out of 5
2/24/2017
Great service. Very friendly!
Loretta M.
Vehicle Make : Mercedes
5 out of 5
2/19/2017
My car looks brand new! Thanks for doing such a great job. It was also done in the time frame they said it would be done.
Daniel S.
Vehicle Make : Nissan
5 out of 5
2/19/2017
Gary provided great service and I am more than happy with the results of the repair. I will definitely recommend the Body Shop to other!
Richard B.
Vehicle Make : Honda
5 out of 5
2/18/2017
I was consistently updated as to the status of my vehicle. The staff was great to work with, and the work was done promptly and well.
Tracie B.
Vehicle Make : Honda
5 out of 5
2/16/2017
Everyone was friendly and very helpful. My repair took longer than expected but that was the insurance fault not the body shops fault. Thank you for all that you did to get my car back into my hands.

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