Da'on H.
Vehicle Make : Nissan
My experience was great. I was greeted quickly. The staff was very professional and friendly. They also kept me updated and made contact very easy. The repair process was quick and I loved that TBS worked directly with the insurance company and Enterprise.
Robert B.
Vehicle Make : Mazda
Don't get me wrong, y'all did a wonderful job and were very pleasant to deal with. Communication could have been better. I went to pick up my car twice - once on the day that a text message told me my car would be done (but wasn't), and once on the day my car was 99% done. I had to wait nearly an hour the second time, and there is still a little bit of work (about a 5 minute job to install some trim) that y'all acknowledged I'll need to come back for. So I love how you fixed my car so beautifully, but I can't say I'm *completely* satisfied.
**** C.
Vehicle Make : Toyota
I have not seen the vehicle yet
Betty N.
Vehicle Make : Honda
The work you did looked great, the time you had my car was not. I was first told five days then told it would be longer because parts would have to ordered. I ask to be able to get my car and bring it back when parts came in but was told no. You had my car for 30 days and changed my pickup time three times. I did not have rental on my insurance and my fee was awful. I know you had a lot of work because of the hail but you should have let me get my car and bring it back after the parts came in. Thank you
Marjorie F.
Vehicle Make : Nissan
Steve was very courteous!!! I appreciate his attention to detail!
Sharyn D.
Vehicle Make : Dodge
Everyone was very helpful and professional .
Most of all the staff is friendly and ready to
serve the customers. This is my second time to use
this shop and I have been very pleased
Thank you!!!!!
Pramala M.
Vehicle Make : Lexus
The manager in charge was Gary White. He still has something to learn about how to deal with his customers. His communication was at time non-empathetic, and at other times understanding. We had enquirer about the delay of a part being shipped and he got irritated in the communication.
We have done business with your shop for many years and we are still very satisfied with how the car comes out.
The craftsmanship is way up there. Congrats.
Marc
Luis S.
Vehicle Make : Ford
Good services
Brandon P.
Vehicle Make : GMC
My gas cap was received broken. I have a lot of play in my steering wheel as if the tie rods or **** joints are shot. I know that my gas cap was not broken prior to my collision and my front end was not messed up prior to my collision. Also, my rep was very "Kurt" during communication. This is my second time using The Body Shop and both times have fixed my vehicle in a timely manner. But after this experience, I will probably not use The Body Shop again.
Syble W.
Vehicle Make : Infiniti
Car was not ready
Missing parts
Scratches on hood and rear
Leaves and trash on motor area
Tom T.
Vehicle Make : Ford
This is my second time in and both repairs were done well. I recommend your shop to my friends and neighbors.
Ruby B.
Vehicle Make : Toyota
Great job, great service and very timely!
Thanks
Barbara M.
Vehicle Make : Toyota
I have always been pleased by the work of The Body Shop on my car.
Ana S.
Vehicle Make : Honda
I was very pleased with the help that you guys gave me. Updates and quickness was impressive. I thought it was honestly going to take weeks. I would definitely recommend it to my friends and family.
Bernard H.
Vehicle Make : Lexus
I've never experienced such professionalism from any body like yours
The daily updates blew me away. The completion time was spot on.
Your overall operation is superior to the body shops I've dealt with in the past.
Thank you
Bernard H
Business N.
Vehicle Make : Kia
You were recommended by Integrity Automotive when my first Kia was hit. I was so impressed with the step by step communication, the ease of the process, friendly and professional staff that I will not go anywhere else. It doesn't hurt that you provide a lifetime warrantee either!Gary was fantastic to work witb!!
Robert .
Vehicle Make : Chevrolet
Always a great experience, when taking my business to the body shop of Mckinney.
Christyne C.
Vehicle Make : Honda
They did a excellent job
Carla R.
Vehicle Make : Nissan
The car was ready when they said it would be. It was easy
To check in at the beginning and easy to check out. Gary was very nice. I thought having Enterprise right there to get a rental
Was very nice. They were nice and easy to work with also.
Carla R
Nancy S.
Vehicle Make : Honda
Car looks great!! Gary and office staff very friendly and attentive to my requests.
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