Autonation Collision Center Katy

John is the best and my first impression is the truck looks great. I am very dissatisfied with your service department on not replacing my driver's door mirror. They said it does not operate because it was jammed and could not be warrantied. That is a lie because it quit working while folding the mirror in when parked in my garage. I purchased the truck at AutoNation and was dissatisfied with your sales technique of covering up scratches on the door handles and a bait & switch technique. I tried to return the truck on 4 days later and was told it was to late. I am trading this truck in for a new truck and will never do business with AutoNation again. It may seem minor that one person can impact your dealership but word of mouth and handling a fleet of new trucks & cars for an oil company is huge. Business you will never have.

Chris was very knowledgeable and gave me confidence that my car was fixed well.

Autonation has good communication with their customers. They kept me in the loop on what was going on and had an organized schedule. I would recommend Autonation to a friend/family member.

When I tried to hook up my mesh sling bag in the rear the back piece was not put back in correctly, so I will be bringing it back for you to fix the hooks. Hopefully it can be done quickly.

It took a couple of days if not more before Chris returned my CALLS. My husband had to step in and we got response. Not very happy at all. I was also charged 150 more then I should have, confirmed by Allstate and agreed on by Chris. Hope it doesn't take 2 weeks before I get my money back.

Amazing customer service and follow up. Love the text updates throughout the process!

Chris Villasana is the man that helped me and he was pretty amazing and kept me updated wit the repair. Than you.

John and Ron were so very nice! Loved the updates on my phone about my car!

Vehicle had scratches on it that wasn't on there when I left it.charge me money when it should have been billed to State Farm insurance Call me at ****-****-xxxx Unhappy

Good job, great folks.

Everyone we dealt with was very professional and courteous. I don't often use body shops. But when I do, it's AutoNation. :-)

The message updates were useless. The expected completion date was incorrect - almost two weeks from drop off when it was going to be no more than a week. I then had to continuously call to validate. It's better not to send anything than the wrong date.

Quick and efficient. Great customer service as well.

They did a beautiful job on the repairs

John Milnes did an outstanding job for me and has always done so!! Thanks again John for your great service!!

Awesome service

The service adviser "JP" was great and it was a pleasure to work with him. His enthusiasm was infectious. Good workmanship on the repairs.

John Paul (JP) in the collision department and Blake in the service department were both wonderful. John Paul worked through a lot of red tape for me and also kept his promise that Ford would cover my rental car for the extra time. He was a good guy and also made sure my car was taken to service with his best guy (Blake) when it died out front. Blake had my car fixed in less than 24 hours. Overall my satisfaction is 100% with these two dependable gentlemen. You have a loyal customer now. Thank you for your great service.

Efficient, knowledgable, and friendly service.

My Rep ( Chris ) was Excelent at his job -- in detail of his work -- and detail of his Character presented. I would certainly do business with him in the future, should the need arise Respectfully Submitted. Michael R. May Semper Fi Illegitimi Non Carborundum mm s/f inc