Autonation Collision Center East_Colonial

I really liked the routine messages I received to keep me informed of the progress.

Was very happy with the job completed.

We received great customer service from everyone in the office, Thank You!

Luis was great. He did a very good job of providing above and beyond customer service by calling to update me about the car and ensuring that everything would be taken care of with attention to detail and in a timely manner. If necessary, I would definitely come back to autonation collision and Luis to have my car taken care of.

They informed me all the time of what was going On and my car looks like the first day that I bought it Yhankt you guys

Luis did a wonderful job taking care of me, staff were very friendly and were quick to help you. Overally, had a great experience and my car looks beautiful!

did a good job

Jason kept me informed throughout the entire repair process and may car came back to me looking brand new.

Luis was great and kept me updated on my car status daily. Wonderful staff and my car looks amazing! I am really satisfied with my car.

All of them were professional and courteous and the car looks great. Hopefully i won't need them, but if I do, I'll only use them

Very good job.

A quick mix up at the beginning on which day to bring my car in, but got it straightened out and I received quick and courteous service. My car looks great and I am very happy. Thank you.

The repair was fine but the Costumer Service employee has no ethic in treating customers practically called me and my husband liars. I gave her name to either her Supervisor from the shop. I believe she got up on the wrong side of the bed and ramped at us. God bless and Thank you Angela G

Everybody was very helpful and polite, but most importantly did a good job at repairing my car. Thanks

From Day **** Luis has been a great help, and very communicative to keeping me informed how things were going with my car. When I came to pick my care up have having the whole front right side damage, the whole car looked brand new.. Thank you to the whole team for this great job!!! Ryan

Louis did a very good job and is nice to work with - professional & knowledgeable & pleasant/polite

the delivery date was postponed two times and the car has something like splashed oil in the back door glass

I wish the communication was better

Very fast service, could of been completely complete but other than that great service.

After getting my car back, I had power issues with starting my car. When I popped my hood I found that the shop left old parts in my engine. My old air intake specifically. I do not know how they didn't notice, but this is not something that is okay. This could lead to worse issues for my car and is more than likely the reason for my car's issues as the parts are stuck near my battery. I'm am not happy with my mechanical repairs from this shop. That said I have to give credit where its due. The work on the body of my car is superb. They did an amazing job putting it back together nearly seamlessly. I appreciate the work they put into that. However I am still quite frustrated about this situation and I don't believe I will ever feel confident in taking my car to an Auto Nation again as this is not the first time I've had engine issues after having my car returned to me.