Autonation Collision Center Buena_Park

great customer service

Dominick is wonderful

You guys working with no brain. This car was confirmed totally loss and you kept sending me the email to arrange picking up and said it is fixed and ready. What a joke!!!

Thanks, that you had looked thoroughly what’s the damage that the estimator hadn’t seen. It was awesome what you have done that my car feels like as new. Thank you very much.

Edgar was professional and courteous. My car was serviced quickly and efficiently. I got my car back quicker than expected. My car looks great! Thanks AutoNation!

Good job, thanks, Even better, if job could be faster?

Walking into the shop and first seeing the Receptionist smiling is very comforting and sets the tone for the visit. Everyone else was also smiling and very helpful. Very positive visit. Best Regards,

Great customer service. Very friendly and efficient.

The job was not done well. The replacement part (new) has deep scratches. The collision adviser (Edgar ****) was not present in the office at the time of my visit so I talked to manager Dave **** and he noted down on my receipt which I had already paid before checking the car. Dave told me they will replace the part free of cost later and my collision adviser will contact me. No one has followed up with me yet. Thanks Anurag G

Edgar was excellent. Thank you

When I brought in my vehicle to repair the battery was fine, but when I came to pick it up after the repair the battery was completely dead. I have to replace the battery.

Everything great.

I am happy with repair work. But wish follow up was done during the process of repair. I did not have my car more than a month. No one gave me follow up unless I called. Most of time, it was voice mail I got connected to. Not able to contact anyone. Hard to get email reply too. Physical repair was good but the customer service was below my expectation

The body work was beautiful however I asked them to do some additional work that I was going to pay out of pocket and it was not done Ithey had the. Car for 17 days part was paid by my insurance the other minor work they did not do they told me my. Pruis would be ready in four days but they were too busy not attending to finish the other minor scrapes to the vehicles' body work Miguel was going to get back with an estimate for the minor work and never did . body work was great but a little sloppy where I seen some wasted glue on inside of base side of rear passanger door but I overlooked nothing's perfect just wished they could have. Completed the rest of my work in fact the insurance agent knew as well and I guess they only did what was only requested the work was great but with as much time they had the car it could have been done regards

Perfect

VERY PLEASED WITH THE WHOLE PROCESS

Exceptional service before during and after repairs. This was my third time at this center and they always have the customer needs in the forefront of providing service

customer service outstanding very happy with repairs car is in excellent shape thanks to all would highly recommend collision center for repairs

I will never ever recommend you to any of my friends you did a very lousy job. The latch of my trunk made funny noises and you didn't quote that to State Farm. Now both of you and the insuramce are pointing fingers on my car because it is old!? Your guys are not careful, I saw scratches on my car and I'm sure your guys will deny it. Paint drops on some parts of car. VERY LOUSY JOB! YOU ****!

Work to be done faster