Service King Chester Springs/Eagle

Last week when I went to pick up the car thee paint did not match and it had a run in the clear coat also the fender and hood was not properly aligned. I did not take the car at that time so they could fix the problems. Week latter I get a call the car was ready for pick up. After looking it over all work appeared to be complete. I had my wife follow me home from the repair shop and noticed the lights were not probably adjusted. Drivers side was up in the sky and passenger side was pointed down at the road. I have not had a chance to contact the repair shop yet. Looks like I will be returning to get this fixed. Very dissatisfied. Front end damage and replaced both headlamps with aftermarket should have been aligned properly.

Appreciate the constant updates and truck turned out great!

Friendly staff and excellent quality of work!!!

Looks great!

No issue at all with the collision repair of the bumper. However in reassembly it is Missing a bolt on an undercarriage shield part on the drivers side. It caused the part to bend backward and drag when I got on the highway. Will stop in to see if I can get a bolt.

from the people to the service... everything was great!!!

Thank you for the service everything looks fine n back normal

Have used you before and have always been satisfied.

They did a good job!

Thank you for your service. Great experience and very helpful.

Andrew is great, good service altogether. Thanks

Great work,wonderful people!

When I called service king to schedule an estimate, I was told to come in on Saturday, no appointment was needed. I arrived on Saturday to find out that this location did not give estimates this way. I learned that I spoke with a call center, not the actual location. As a consumer, I had no way of knowing this. Thankfully, Seth Beard at the location was very helpful and accommodated my estimate. The service completion time was also greater then originally stated. I received text updates saying our car would be ready one day but when I called to check later that day, I was told it may not be ready. Later that same day, I tried to call again to get an update, no one was available by phone. I stopped into the location since we really needed our car back over the weekend and was then told it would not be ready until Monday at end of day. This should have been communicated earlier in the day.

Was more than I expected

We were updated constantly during the repair process. Louise was always courteous and informative. When we picked our vehicle up, and now, we were pleased with the repairs. Never know that an accident occurred!

Upon returning home from service king, there is still a problem and I will need to bring my vehicle back.

Thank you for doing a great job getting us back on the road.

My car was done before expected & it's as good as new. Great experience!

Great job!

Very good experience.