Sean H.
Vehicle Make : BMW
To date, the quality of the work appears outstanding. However, the amount of time it took to make repairs was far too long (two months).
Gwendolyn W.
Vehicle Make : Nissan
Car is running great. I'm totally pleased. TY for the outstanding workmanship
John L.
Vehicle Make : Infiniti
James was amazing. Very professional, friendly, efficient and thoughtful.
Carla D.
Vehicle Make : Infiniti
The job took too long. The repairs was not done completely. I was notified last minute on when to pick up the car because the other person’s insurance will not cover an extra day. I had to leave my business early.
George F.
Vehicle Make : Lexus
Estimate for collision repair too expensive and variable .
Latisha G.
Vehicle Make : BMW
Excellent work!
Todd M.
Vehicle Make : Infiniti
Some of the customer service was spotty. First, I never got a call of what work would be done to my car before they started, I had to call Nalley. When I called they had trouble locating what was going on with my car. Then I received two emails that May car would be done on Tuesday at 6:00pm. When I arrived at 6:00 my rep had no clue I was sent emails or where my car was in the process. The nice gal at the desk had to track it down. Then they set me to pick it up the next day, called me that morning to confirm I was coming at noon to pick it up. When I arrived they didn't know where my car was and was surprised it wasn't pulled up front...unbelievable...not a great experience.
Adebambo S.
Vehicle Make : BMW
Catherine Williams was excellent !
Paige B.
Vehicle Make : Lexus
A special thank you for Catherine. She was extremely helpful, kept me up to date, and made her job seem easy (which I'm sure it isn't). I felt very welcomed and Catherine's professional demeanor made the difficult process of getting a car repaired so easy it was almost relaxing. Thanks.
Mary S.
Vehicle Make : Lexus
Nalley BMW Team,
Thank you so much for your quick and perfect repairs! Cathy Williams was amazing and handled my account with the utmost respect and professionalism. I will definitely recommend Nalley BMW Collision Center to anyone in need.
Sincerely,
Mary Charles ****
Samantha S.
Vehicle Make : Toyota
Thank you so much!
Kevin S.
Vehicle Make : BMW
Great job on the repair and time of repairs
Jason W.
Vehicle Make : Nissan
Your staff from the office to car repairs have been excellent. Hopefully I never have to bring it back but if I did it would to this location.
Natalie K.
Vehicle Make : Lexus
I had no doubt that Nallley Collision Center was the right place to put my Lexus back together and I was not disappointed. The workmanship is perfect. The interest shown to me and the periodic automatic update messages (implemented by USAA I was told)were greatly appreciated. The car looks showroom ready. Thank you!!
John M.
Vehicle Make : BMW
The paintwork done on my BMW is fabulous. But the devil is always in the details. The technician didn't thoroughly paint the underside of the trunk lid and I'll have to take the car back in for another 2-3 days.
Gary G.
Vehicle Make : BMW
Amy Abernathy did a wonderful job of taking care of my 2013 BMW750i!
Marie T.
Vehicle Make : BMW
Staff displayed excellent customer service. I was kept informed throughout the entire repair process. I will highly recommend to others.
Matthew M.
Vehicle Make : BMW
The work looks and feels good so far. I have not detected any discrepancies so far. Had vehicle back 3 days.
Oscar R.
Vehicle Make : Toyota
My truck looked great! It was done faster than expected. Great customer service all around
Robert B.
Vehicle Make : BMW
Amy Abernathy did an awesome job of managing my car repairs - along with getting her team to go above and beyond - to basically disassemble the passenger side of my car - paint everything, then put it all back together and make it look like it did coming off the assembly line, then do another pass to double and triple check everything. Eagle eye attention to detail, responsive communication and explaining the process were all 5-star. The only thing better would be if the wreck never happened, but since it did - my car is as close to factory specs as humanly possible in my opinion.
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