Service King Redmond

It was our first time using our Geiko insurance and we were pleased in every way with the service provided by both Service King and Geiko. Thank you!

Challum was awesome!

Fast friendly and reliable. Very impressed.

Very friendly and helpful.

The repairs were well done and done quickly. The service was friendly and very professional! Thank you!

The process with Service King + Geico was seamless and so easy that we decided to drive 20 miles to this shop instead of using our local repair shop.

Excellent service and follow up

Everything was awesome!! Thank you for everything

Thank you for doing a great job. Appreciate the status updates with the progress of the work.

Chal was great! He kept me posted throughout the whole process and made a frustrating life event seem easy to deal with. The team in Redmond was extremely professional! Thank you!

Lived the text updates!

Please feel free to call me ****-****-xxxx

I am not at all happy with kind of experience I got, really disappointed

Great job on the repairs. Frequent and timely communications and even finished the repairs early.

Terrence (sp?) was terrific. Couldn't ask for more from him. He was clear and kind and answered my questions thoroughly. He made sure I understood the process so I knew how long it could take to complete and was thorough in explaining the changes to the claim after the repair was done. The reason I will not use Service King again and will never recommend it -- I've already recommended AGAINST Service King -- is the initial process. When scheduling the appointment I expressed my great concern with the time without the car. My insurance does not cover rentals so I needed to minimize as much as possible how many days I'd be without my car while it was repaired. The estimate said 3 days. I realize that is ONLY an estimate and it could be longer. But I showed up on Friday morning June 8 to drop my car off and when I asked about the estimated time (again, realizing it may not be exact) I was told "about 3 days is right, give or take a day or two, depending on certain factors" and then was told "but your clock won't start until at least MONDAY." WHAT? Why the EFF would I give you my car for the weekend if it wasn't going to be touched for at LEAST 3 days. She explained the ordering of the part takes a few days and the part cannot be ordered until the vehicle is dropped off. So why wasn't this explained to me over the phone during scheduling when I expressed GREAT concern about time without the car? As it turns out the part took 7 days to arrive, after I paid the deductible ahead of time so I could keep the car and avoid being without it for longer than necessary, which is BS, too) -- I was called the following Friday to now get back on the schedule somewhere. So if I would have left my car there on June 8, you would have had it a whole week before the part even arrived. And since it was a Friday and "we don't work on stuff over the weekend -- direct quote" my car wouldn't have been touched until 10 days after I dropped it off. All in all, you would have had my car for 13 days. I ended up having to wait until July 9 to drop my car off again. ABSURD. You MUST be more forthcoming with customers, or you'll tick off the wrong people -- like me. The work is fine. Terrence was terrific. The lack of dilligence is shameful. And if you don't think this is going to put a dent in your business, think again. I've already influenced dozens. AWFUL AWFUL AWFUL experience. Will NEVER return under any circumstances.

It was even done earlier than promised! Thank you! And the text and email updates were super helpful and informative

The front doir does not ooen or shut smoothly. It apoears to be out of alignment.

Everyone was super friendly and did a great job. Chal, you rock!

Thank you!

Thanks for making it easy and painless