Bi-County Auto Body

So far, I have been pleased with all the work and interaction with the office throughout the repair experience. Thank you, Martin S

I was pleased that the one problem that remained after initially getting the car back was fixed immediately.

A JOB WELL DONE.

Communication lacking between staff and client.

The few times that I have needed to bring my cars in for auto repairs, I have always left extremely satisfied. Your customer service is fantastic and you keep your customers constantly updated on the status of their vehicle. Thank you for all that you do!

The person that received my car for repair made a lot of assumptions that were fundamentally wrong given the facts. For example, telling me that the front passenger was not belted whereas everybody in the car was belted. This negative attitude of the staff persisted throughout the repair process.

Client service team was communicative and informative even when there was a delay. The work came out beautifully.

So call me.

The actual body work the shop did was very good. However, there were several issues that made the entire experience very frustrating and less that satisfactory. The shop had very poor communication. I was told that all the parts were in and I should drop off my car. After several weeks I called for an update and was told they were waiting for the trunk part to arrive. I asked to have my car back while they waited, but my car had been disassembled and "was not driveable." I had to call Kia manufacturing my self and open a ticket to expedite the part. The shop was unable to do this for me. I continued to get text messages stating my repair was on track and yet I was told parts had not arrived by staff and the pick up date was delayed over the phone. I called and left messages for updates, but had to continue to call back multiple times since staff rarely returned my calls. It ended up taking 9 weeks to repair, over 4 weeks just waiting for the trunk part. I should not have been told to drop off my car, and my car should not have been dissembled until parts that were obviously needed were in the shop. On the day of pickup, I was told only cash or cashiers check only were accepted. I picked the car up Dec 21, during the New York state mask mandate due to new Covid-19 cases hitting new record highs. This means the law mandated mask use inside all businesses. When I walked in to the small office, there were two staff and three other customers, none of them wearing masks.

Just took a little bit too long! The work was well done Thank you!

Even the smallest fender bender is a headache today. It’s nice to deal with a company that’s professional always and very helpful making the process painless.

Y’all relentless wit it on god but ya did good sparky good looks

Tracey and Rog were excellent. Thank you

You did very good job . We are satisfy with it Thanks

Great people.wonderful communication and great job

Repair timeline was way too long for minor damage. Not only was the repair timeline too long, but also included an expensive car rental.

Excited to see car looking new again. I'll keep ya in mind for services in the future.Thanks????????,riding around with pride.

Completely satisfied very professional thank you for restoring my car to its original beauty

Was a bonus being kept informed of expected delivery date and any delays

Tracey represents your company very well. There were times when things weren't going smoothly. She handled those situations courteously and confidently. I appreciated that.