Anthony B.
Vehicle Make : Kia
First automobile accident I have had.so when it came to what needed to be done I wasn't sure what to do and how to.proceed.russo bros.were etremely helpful and knowledgeable.they made it easy and stress free.I can't thank them enough.and will recommend them to anyone I know who needs collision repairs
Eugene I.
Vehicle Make : Honda
Friendly cooperative
The automated text system works poorly
It is not responsive to delays
You could do better without it
Frederic S.
Vehicle Make : BMW
Very satisfied from start to finish. Excellent work. Thank you!
Michael G.
Vehicle Make : Honda
When I went to pick up my car the TPMS light was on. When I questioned this they immediately were willing to check the air pressure, ride the car and check the sensors. We found one sensor deficient. As a result I will be bringing the car in to have this repaired. It may sound like a small thing but the clarity if insuring the safety to my daughter's vehicle makes this parent very happy.
George H.
Vehicle Make : Volkswagen
Great service. Very professional & courteous staff. I appreciated the daily text updates. I will be using Russo brothers again! Thanks
Vincent A.
Vehicle Make : Chevrolet
Great service! My car looks great. Thank you!!
Efigenia U.
Vehicle Make : Toyota
Keep on doing good work for your customers
Linda B.
Vehicle Make : Nissan
Outstanding from start to finish. Work on car is perfect, car repairs completed on time, great communication (love the texts), staff is very professional and friendly. Sandy is an asset.
The whole experience was A. I will recommend to friends without hesitation!
Thank you!
Roger S.
Vehicle Make : Toyota
Outstanding service!
**** B.
Vehicle Make : Nissan
Fantastic team made the whole process effortless!! Thank you!!
Ann G.
Vehicle Make : Acura
The whole experience was much better than any repair work I have experienced driving for almost 50 Years. The connection with Geico and Enterprise made every step seamless. I would highly recommend Russo Brothers
Adam F.
Vehicle Make : Nissan
Quick, quality work, and professional service.
Frank G.
Vehicle Make : Lexus
They were remarkably competent, friendly, and professional. I was completely satisfied with their service. Frank
John C.
Vehicle Make : Nissan
I had such an easy and convenient repair experience with Russo Brothers when my parked car was hit the first time that I went back the second time my poor parked car was hit a few years later, even though I had moved 40 miles away. Jerry was a perfect gentleman and a professional. I highly recommend Russo Brothers.
Francesco M.
Vehicle Make : Chevrolet
Everyone involved made the experience pleasant. Having text updates was great! Thank you!
Melissa W.
Vehicle Make : Volkswagen
Appreciate everyone's help . The service was quick and you guys did a great job. This was my first accident and you guys made everything so convienant with having both a geico and enterprise representative writhin your office . The geico representative Kurt that helped me out was friendly and informative. You guys are awesome! Thank you again for your speedy service.
Meredith J.
Vehicle Make : Volvo
Work always satisfactory and completed on time.
Atman B.
Vehicle Make : Honda
I think that you guys did a great job! I would say that you should change the rental car associates you are paired with. Enterprise gave me a great car that I was satisfied with but, the employee I had to go through to get the car was extremely unprofessional, gave me an attitude and was rude to a family member of mine on the phone when asked simple questions. He was condescending and rolled his eyes, threw his hands in the air with frustration and was very irritable. While waiting for me, he was on his phone the entire time, did not make eye contact once and asked me for my license and credit card with no explanation as to why it was needed. Extremely rude. I think you would agree that this is no way to treat a customer. The shop was wonderful, the geico representative wonderful as well. Thank you for your service.
**** C.
Vehicle Make : Ford
Very professional in every part of the repair. From drop off to pick-up.
The text updates needs some work though. 3 days ago it said the car would be ready April 25th (car was ready 4/12). It was a bit confusing.
Julie P.
Vehicle Make : Honda
We appreciated that the car came back so clean inside and out
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