Craft Collision Center Of Roanoke

Friendly and professional staff. Excellent repair and color match. Exterior wash and wheel cleaning much appreciated

Paint job is not totally satisfactory, with a couple of spots that could have been treated better.

Greg handled our car very well, bumper looks good and it was really clean when we picked it up!

We purchased a new Honda Accord Hybrid. Unfortunately, within a week, someone rear ended us. Fortunately, the damage was not severe. We decided to take the car to Craft Collision due to the Craft/Honda connection. The car was repaired. Upon inspection, the car had sanding marks in the base coat, and "dingle berries" were in the clear coat. After complaining, the car was returned to the shop where the "dingle berries" were removed. Unfortunately, the base coat could not be repaired. We needed the vehicle, so we had to take it with us. Upon further inspection at our home, we discovered a hair in the clear coat! Chad was great during the entire process. He was completely professional. He even offered to have the car fixed and provide a rental car upon our return. The point is that I expected better workmanship from the Craft group. This is a 4,000.00 repair and it should have been perfect when we picked the car up. Dropping the car off again will be a huge hassle, which we do not need.

My vehicle turned out better than I expected. You guys did a great job!!!!

Thanks for repairing my vehicle in a timely manner. You guys are the best!!!!

Repair was great and having periodic updates was real assuring. Thanks for a great job.

Great blend, great line up and quality service

Car looks great!

I found an area on the bumper on the side above the tire that they had neglected to buff out. Fortunately I noticed it while I was still in the parking lot and they were able to take care of it but it was a case of their not seen a fairly obvious scratch mark on the car that was also part of the collision.

Frank Pritchett was a great advocate. We paid for our repairs without insurance and he helped us find the most cost-effective way to do the repairs. Definitely will give yougood rrecommendation! Thanks so much.

Thanks to the guys that worked on my dodge ! Awesome job

My truck looks great and the service is awesome. The work was done properly and still done before deadline was scheduled. Thanks a lot.

Would not go any place else

The seams and panels on our vehicle did not line up. While we pointed this out it was stated that there had been a lot of human error that week and they acknowledged that the repair was not up to standard. This made us feel that we would have been given the car with the knowledge that it was not done correctly and that it was hoped that we would not notice. This lead my husband to say some things he regrets. And he does feel bad about that, however the fact remains that the work to our car was not done at the levels I was promised. I was told the car would be like new.

The staff up front were exceptional! Great experience! Thank you! The woman up front was so sweet to my daughter! Thank you for making an inconvenient experience pleasant!

My car was repaired quite well! I have no complaints about it at all. The only downside to my experience was picking up the car. I received a call at about 2:30 pm from Craft stating that my car was ready for pickup. So I turned my rental car into Enterprise, and one of their employees gave me a ride to Craft, arriving at about 2:50. I was then told the car wouldn't be ready until 4 pm, so I had to sit there for an hour and do nothing. An hour of my time is precious--I am a teacher and administrator who works at least 70 hours a week if not more. If I had known it wouldn't be ready until 4, I would have waited until then or brought work with me.

You have a very professional team who works hard to produce a quality repair product. Thank you.

Through our GEICO representative and the work of Craft Collision we couldn't be more satisfied and pleased. Your work was absolutely superb, our car looked great. Apprehension always follows an accident and I must say you have eliminated that feeling from our very first meeting, beginning with your receptionist. Thank you so much. Wally and Ruth

Your service was outstanding. I really liked the text message updates. I thank you also for working with me dealing with my work schedule.