Craft Collision Center Of Roanoke

Excellent service! The text updates are fantastic!

Thank you

I appreciate your doing a thorough job on repairing the car. It might be Erie that dropped the ****. Better communication between Craft and Erie might have prevented a bit of a nightmare for me.

Very professional and helpful

I really appreciated the communication and updates via text and phone calls. I never had to wonder about the status or when it would be done. And even with snow that could have easily delayed everything, it was done a day early! I also appreciated being remembered by name and everyone at the front desk was helpful, personable, and professional. Thank you!

This service was performed for our college age daughter while she is away at school. She was very stressed, having never having to do this, but you all made this experience so easy for her! She was able to drop off her truck and transition into a rental in under 30 minutes, and her vehicle was prepared in one day. Thank you so much! Tracey Knowles

AWESOME AWESOME WORK !!!!

I would recommend this company to anyone

I appreciated the daily text message updates in regards to my repairs. Thanks for doing such a great job.

I appreciated the way you kept me informed about the progress of my car and the ease with which I was able to get it repaired. You made arrangements with Enterprise for a rental car and they were there to pick us up and bring us back. Your staff was courteous and knowledgeable.

My car looks great and the work only took two weeks.

Rear windshield wiper was not mounted correctly. I will have to take it back in for correction.

Thankfully, this is a first experience for me. I appreciated that you kept in touch with me. You let me know how things were moving along and I do feel I got my car back in good time. You allowed me opportunity to ask any questions while my car was there. The question I had was quickly answered and answered to my satisfaction. I picked my car up Thursday evening - it looked like the day I bought it the end of August 2014. It looked all healed!! I have driven it now about 30 miles. All seems to be in great shape. I did think that it might sound differently. Someone suggested that because the cooling system had been damaged, you may have had to install a different fan and that may be what is sounding different. Everyone there has been very nice and helpful. Surely hope not to have another such experience but if I do, I would no doubt choose you folks to do the job. Thank you.

It took longer than the first estimate to repair my car - about a week. I felt that I was not adequately informed as to an updated time of completion and it left me wondering if more difficulties were encountered during the process than were initially expected or just what was going on.

My experience was great. From the estimate to completion, Billy Craft made it painless. I would recommend you to everyone in need of repair.

The service was stellar, definitely top notch. We can't even tell our car was hit. Thank you! And thank you for the frequent updates via texts, they relieved so much stress. I have never seen that done before and we loved it! Also, I was shocked to see my car was cleaned and vacuumed! Amazing!

My trunk will not open now. The fog light that was repaired doesn't work. The parking brake isn't as smooth. Totally unsatisfied and will be calling you in the morning.

Repairs were not satisfactory and I am having to come back again.

Even though, my care repair window had to be extended, I appreciated the calls and emails I received regarding the change.

Being kept informed was really i portant. Not everything went perfectly but I knew what was happening.