Abra Auto Body Repair of America - Rockford

Well, after I filled out the survey I had bad experience. Enterprise called and said that Abra wasnt picking up my rental from Monday-Thursday as promised by Matt Sweetwater. Matt Sweetwater told me my Chevy Equinox would be done Saturday. I could not get there in time to pick it up Saturday. I told Matt Sweetwater I was going out of town early Monday morning. I called Enterprise and let them know I would drop off my lease Monday morning. Matt Sweetwater told me my car would be finished and ready Monday morning. I called Abra at 730am, Monday morning. My call was not returned. I called again a couple times before I was able to reach Matt Sweetwater. After reaching Matt Sweetwater, I was told they were waiting still for rear glass install and needed to put the bumper and back on. I could not postpone my trip and let Matt Sweetwater know this. Matt Sweetwater said Abra would cover my rental until I returned Thursday since my car was not finished as I was told it would be by Matt Sweetwater. I called the manager after finding out Matt Sweetwater decided Abra was not paying for extending my rental 4 days. The manager then decided Abra would pay for 2 days, not 4. I drove a Ford Focus on my trip, my lease car. I did not have time to go to enterprise to get a better vehicle suited for a long distant trip. Does anyone keep their word anymore or is screwing over the customer ok? The manager refused my $190 lease because I was paying out of pocket so he could not bill it to insurance. Because of the two days the manager refused to pay ($90), I will never do business, nor will I recommend Abra to any of my family or friends....$90.......

Matt, repairs and any question were taken care of promptly. I was very inform with the process of the car. Excellent job.

Absolutely professional! Providing the progress of the repair in every step. The outcome is fantastic.

They did an excellent job. Car was finished faster than I expected. They even replaced my battery as a customer courtesy, and I did not even expect that

There was some junk left behind on my car that was not there previously. Other than that good work.

Very professional, very well done!

Matt was very helpful with keeping me informed with the process of my vehicle.

Thank you for doing a good job I feel that I had service with a smile

Awesome service

Very pleased with repairs and service.

Service is super

The email updates were very helpful, and I appreciated the explanations given to me of the process so I completely understood what was going on. Rose and the assistant at the front desk were very helpful, and my car is like new again. Really appreciate the quality and effort.

Everyone was personal, professional, and willing to go the extra mile.

Overall a nice job, but my passenger front suspension is loose and noisy and my remote start no longer works (tried new batteries) Delivery detail was lacking. Customer service was excellent!

I know how hard you guys work in the body shop business thank you for doing a great job on my car in a very timely manner

I couldn't believe how fast you got the work finished! Awesome!

Everyone there was friendly and easy to work with. The repairs were also done sooner than I expected and the car looked great when i came to pick it up.

It was a difficult lenghty job, but they got it done right.

When paying my Bill the girl told me my cheek was no good. Your gm went to my bank with me and cashed the vare same cheek. This ride to my bank was embarrassing for me your customer. I think you need a new cheek cashing company. Jim grindle. Ps the car turned out ok .

Thanks for being so attentive and accomodating! It was a great experience.