John T.
Vehicle Make : BMW
****. It took too long
2. I'm getting a warning that the gas cap needs tightening
3. Once the car would not shift out of park
4. No one called me to say the car was ready and it would be delivered to Mile One Silver Soring.
The car looks great and I'm pleased about that
It was easy to pick up at the local dealer
Christopher C.
Vehicle Make : BMW
The team was very knowledgeable and helpful. Everyone knew what they were doing and easily answered all of my questions. Finally, the texting program that sends periodic updates is fantastic.
Sabrina G.
Vehicle Make : Toyota
N/A
Katrina A.
Vehicle Make : Acura
Great job
Dawn B.
Vehicle Make : Chevrolet
Service was excellent and your crew did an excellent job. Thank you.
Marilyn J.
Vehicle Make : Volkswagen
The team members were professional and kind. I was frustrated when we finally found the place but they made me feel better. The environment was clean and inviting. I am thrilled to have my car. I was happy to learn that I can bring it back if everything is not ok.
James M.
Vehicle Make : Dodge
The service we received was mediocre! The first estimate on our car was $2200! Then the car was towed to the shop and Ahmed called with a $5500 estimate! My husband is an employee and should not have to go through this! We called Ahmed and he changed the estimate to $2200 but then charged us FULL ( not employee price) for a new front bumper! We ended up paying almost $2800! We waited three days for "clips" to be ordered, sent, and put on! Then we get the car and the clips are white and not black and they are cheap! Some of the clips never made it on the car! Some of the shields and protectors weren't replaced !!!! Ahmed got to the point where he would only talk to me and wasn't really available when my husband called!
It was a lot for an employee!!!!!! We should have had better service!!!!
Martin B.
Vehicle Make : Toyota
You guys always do I fantastic job
Thanks!!
Ridgie P.
Vehicle Make : BMW
Tom was wonderful in assisting me throughout this whole process. He made it easy for me and made me rest assured that the work would be done efficiently and correctly.
Louis W.
Vehicle Make : Toyota
From start to finish everyone made my car repair experience a great one.Russel collision center caton avenue was efficient and timely in restoring my car.
Alicia M.
Vehicle Make : Kia
My car isn't right I'm not pleased at all
Hashim Z.
Vehicle Make : Toyota
Very good
Adrienne C.
Vehicle Make : Toyota
Good work
Carolyn B.
Vehicle Make : Mazda
I was impressed with the customer service and how organized everyone was.
Michelle A.
Vehicle Make : Toyota
it was not completed. Had to take my car back and wait another 2-3 weeks for the repair to be completed.
Patricia J.
Vehicle Make : Chrysler
Fast, responsive and reliable service.
Paul S.
Vehicle Make : Mercedes
Timetable for return is frustrating. Nobody knows anything when you call. In general, an overall poor experience. I would not take my car there again.
Barbara S.
Vehicle Make : Subaru
I liked getting the email updates.
Joyce B.
Vehicle Make : Nissan
I'm always confident that my repairs will be the best. My car looked brand new.
James W.
Vehicle Make : Nissan
The moment I stepped inside the office, all were very courteous and professional. The staff (Ahmed, and all), thoroughly explained all details and process. All questions were answered, easing my concerns. There were updates, during the vehicle repair process. I will recommend Russell Collision to others. I actually traveled 35 miles, for the experience. Awesome. Keep up the exceptional work.????
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