Mercedes Benz Of New Orleans Collision

I am completely satisfied with the outcome of my repairs. This was truly an amazing experience. In fact I can't think of one thing I would want changed. Further more, the service I received was excellent. Lu **** and the team has made me once again proud to be a Mercedise Benz owner.

Great service

The whole team is very good and pay excellent attention to detail. You all make this experience very easy, from rental car help to the most informative body shop I have ever experienced in my life. I will never take my car anywhere else. You all have truly the best customer service I've ever experienced. I truly thank you all!!! Merry Christmas from me and my family!!!

I appreciated the service. Especially how I was updated every other day on the status of my car. I'm a very satisfied customer.

****. Front office staff is polite, professional , and knowledgeable. 2. I had a question, and the gentleman who repaired my Mercedes was immediately available to address it . His name was Denton , and he , too , was cordial and knowledgeable . 3. The gentleman who detailed my car did a superior job! My Mercedes was spotless, inside and out! When I went to express my gratitude and offered him a 10.00 tip, he smiled and said : " M'am thank you but you do not have to tip me. I am just doing my job. They pay me to do this and I do my best.". It was clear that he takes great pride in his job and he loves it! My vehicle is immaculate, inside and out! I am overjoyed! I even brought the staff a cake and muffins! Ingrid H

The check engine light is on. Other than that, everything went smoothly w the repair process.

I think that the length of time it took to repair the car was do to team issues. Tuesday I was promised the car would be ready, after not hearing from anyone it took many phone calls that went unanswered, left several messages saying I needed someone to call me back. I even questioned the operator at the dealership if the center was opened and if any one was there working. I can go on, I think some work needs to be done to improve service.