Mercedes Benz Of New Orleans Collision

I appreciate your timely care and service it was an outstanding job well done. I will most certainly recommend you to my family and friends. Thanks again, for your Spirit of Excellence!

Quicker processing and repair time would be appreciated

Excellent customer service and the body work was up to expectations

LuThomas was amazing! She was very helpful and kept me informed throughout the entire process! I was very pleased with my car repair as well! The paint matched perfectly! It looks great! Thank you!

It took a little longer than you'll thought. You didn't get back to me the way you'll said you would ( by phone as you'll mentioned you would. I had to call you on status a couple of times). I did appreciate the status updates by text. Overall... Good job. Thank you, Rodney V

Repair was done well, however we should have been notified of the additional work that needed to be done and the cost associated with that work before it was performed.

Lu **** is an amazing person that represents 5 Star excellence. Lu ALWAYS gives the best personal customer service even when faced with a very difficult challenge. It's not just her cooperation, it's her kind disposition and WILLINGNESS to give the customer an honest place of peace that our MB was going to repaired to it's original condition. I want to thank Lu **** for having the Best in their repair shop. Always, Mia Schexnayder- Davis, FNP

Lu **** was amazing! The car was done on time and had been cleaned. The entire staff was very professional. Kent W

My car was fixed and looked as though it were brand new. The service was quick, efficient and very, very friendly. I especially liked the regular updates via text messaging. That was phenomenal! I would not take my car anywhere else for this type of repair. I could not be happier. Thank you again.

Very Professional.

The daily updates are excellent!

Ms. Lou in the repair department was very professional courteous and represented Mercedes-Benz well. However my car went in for fairly minor repairs and it took with an appointment 10 days to get it back. I was left without a vehicle for two of those 10. This put Lou in a very bad position. I would also like to say however that Miss Lou make sure that my oil change was taken care of and my car was detailed and given back to me in a very clean and pristine manner. So because of her caring yes I would recommend trusting my car to Mercedes Benz of New Orleans. I have three other family members who owns Mercedes Benz. One was purchased at Mercedes New Orleans one Lafayette and one Baton Rouge. So thank Miss Lou for taking good care of me in my car. But waiting 10 days after having an appointment date is too long to ask someone to wait. The wait time is not acceptable. But the way Miss Lou handled it, I would refer to Mercedes Benz New Orleans

Pleasant experience as always.

Everyone was extremely helpful and courteous. My estimate visit and my drop off and pickup appts went very well. Every time I called on the phone The person answering was pleasant and helpful. My vehicle was ready when promised.

Never come again. Please don't ask me why. Terrible experience

Efficient

Lu is a thoroughbred professional and it is a good experience.

Very professional staff and work was perfect

Ashleigh did a great job of keeping me up to date and was very professional and good at her job

I was treated as if I owned a 100,000 Mercedes. Simply the best!