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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 209 reviews 83%
4 star 7 reviews 3%
3 star 9 reviews 4%
2 star 13 reviews 5%
1 star 15 reviews 6%
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(All Vehicle Makes)
Jenine J.
Vehicle Make : Honda
5 out of 5
9/29/2020
Yes the work was outstanding
Earnestine A.
Vehicle Make : Hyundai
5 out of 5
9/25/2020
Excellent repair and was done in a timely manner
Danielle R.
Vehicle Make : Volkswagen
1 out of 5
9/24/2020
My car was not fixed properly it still does not ride how it did before the accident.
Lauren D.
Vehicle Make : Toyota
1 out of 5
9/21/2020
They did a rush job on my Vehicle and when making them be aware of it they have all of these different excuses
Gertie K.
Vehicle Make : Mitsubishi
5 out of 5
9/1/2020
Everything was taken care of is timely manner
Darrick V.
Vehicle Make : Nissan
1 out of 5
8/26/2020
Dead battery then check engine light when I got a jump that’s not satisfactory
Calvin M.
Vehicle Make : Chevrolet
5 out of 5
8/25/2020
Will always come back for repairs
Michelle C.
Vehicle Make : Lexus
5 out of 5
8/21/2020
Ms Pearl is a pearl!
Blandin M.
Vehicle Make : Toyota
5 out of 5
8/20/2020
I want to let the team at Marlow Auot body know that I appreciate the great work that was done on my car. However I notice that I had a box of gloves in my trunk and iphone charger that where not there when I went to look for them after getting my car back. It is not my goal to put anyone down but I must inform of missing items that where in my car. I wanted to search my car thoroughly first before I mentioned. Other than that the service was great. From begging to end.
Sonora D.
Vehicle Make : Nissan
5 out of 5
8/19/2020
GREAT CUSTOMER SERVICE WAS PROVIDED. MS. PEARL WAS AWESOME.
Adrian B.
Vehicle Make : Cadillac
5 out of 5
8/14/2020
Everything was done promptly
Camilla R.
Vehicle Make : Nissan
5 out of 5
8/6/2020
They were very professional as usual Stephanie is awesome with excellent customer service. She doesn’t miss nothing when dealing with Stephanie you don’t have no questions at the end or no complaints. Anytime I have a issue with my car it goes striating to them as long as Stephanie is there
Willard M.
Vehicle Make : Toyota
5 out of 5
7/29/2020
Great job!!
Reginald M.
Vehicle Make : Kia
1 out of 5
7/9/2020
Something is scraping my window
Keisha H.
Vehicle Make : Honda
1 out of 5
7/6/2020
Fix my bumper properly.
Norman G.
Vehicle Make : Mazda
2 out of 5
6/25/2020
Overall, my experience was horrible until I requested to speak with management. In the end, I did receive my vehicle and was more than impressed with the work but the customer service and experience at this location should be addressed immediately. Numerous staff members are very unprofessional and ignorant to job standards and protocols- intensive re-training is very much so needed!
Ranette G.
Vehicle Make : Honda
1 out of 5
6/23/2020
The lack of attention to detail left me unimpressed. The interior of my vehicle was left covered in a layer of dust and smudges, dirty fingerprints on my passenger side visor, and trash was left in my center console (empty powerade bottle). My door was visibly misaligned, which was corrected but since my door has a pinstripe, it then left my pinstripe misaligned after they corrected it.
Monifa S.
Vehicle Make : Hyundai
3 out of 5
6/10/2020
I am happy with the repair done on my vehicle except one thing I'm missing a reflector onthe right side of the bumper!!
Vikki G.
Vehicle Make : Chevrolet
5 out of 5
6/6/2020
My truck looks great, thank you
Nizar J.
Vehicle Make : Nissan
1 out of 5
6/3/2020
Your body shop is rife with ineptitude. I have been caused nothing but grievance and frustration due to your THREE failures.

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