John Harris Body Shop - Sumter

From the start of the process to scheduling an appointment, it has been one of the most outstanding events of excellent customer service I've had. The replace of our from numerous to the paint was to our satisfaction and an astounding job!

I was more than satisfied with the work they did on my vehicle. My car looked brand new. I appreciate the constant communication with updates through text messages. They do great work and they keep you in the loop.

They made the whole process enjoyable. Blake was super duper nice and explained everything to me so I was comfortable with the process. They got the repair done a week sooner which is sick!

Thank you so much for your hard work! My car looks amazing. I am very satisfied and will recommend!!

Frustrating with the completion dates being pushed out 5 times. Also upon completion the interior of my car was filthy, and my back up camera doesn't work.

Finished look exceeded my expectations

Nicely done.

Excellent services & communication! Nice job on keeping me informed and updated as my car was repaired. Definitely recommend!

I love the text message feature for updates

The final product came out beautifully. I even notice that additional repairs to my vehicles paint were touched up which wasn't part of work order (rock chips on hood). I'm very pleased with the customer service experience it was excellent (Blake & Brenda). I was disappointed the first time I came to pick up my vehicle and the replaced parts paint color didn't match the rest of the vehicle, 13 Dec. In my initial walk through I specified I didn't want someone to try to blend the color but to use the manufacturers paint code to match perfectly. This wasn't done which led to another 14 days of a rental vehicle, $38/day. This is all billed to an insurance company, but ultimately its a charge that was unnecessary if the original instructions had been followed. Lastly, another disappointment was the final pick up when additional damage was done while in the care of the body shop. The manger (Tim, I believe) came out to verify. It is what it is, but my vehicle will have to go back in after the New Year for repair. Overall, it's been a series of unfortunate events. But, I'm confident that after the final repair work is completed my vehicle will look as it did prior to being hit, and that is what matters most.

Customer Service was exceptional. Repairs were suppose to be delayed however repair was expedited and I'm truly thankful, grateful and exceptionally satisfied. Thank you and God bless each of you at John Harris!!!

Fantastic job and quickly finished! So grateful! Thank you so very much to all of you who took care of our vehicle, and we hope you have a wonderful Christmas and holiday season! Keep pursuing excellence.

I was intentionally misled concerning the estimate and the actual cost for the repairs

Very satisfied

Everything looks great. Thanks

They did a great job and the only thing was that it so long which i expected do the the extencive damage.

my car looked nothing like it did before i mean nothing instead of and impala it looks like a cruize im so upset

Nit at all

Tell each and everyone of your staff that I said thanks for a wonderful job on my car.

Treated me very nice I mist say took very good care of me in my car