CLOSED
Store Hours
| Sun | CLOSED |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | CLOSED |
Body Shop
Real Reviews From Verified Customers
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Vehicle Make : GMC
4 out of 5
9/20/2018
We appreciate Tim and how helpful he and the team were to us today. When the installer had to leave for a medical appointment, we were offered a rental car. That was really nice. We’re completely satisfied with the work. Thank you.
Vehicle Make : BMW
5 out of 5
9/18/2018
Great Experience. Excellent workmanship. Good staff
Vehicle Make : GMC
5 out of 5
9/14/2018
Thanks
Vehicle Make : Mercedes Benz
5 out of 5
9/12/2018
Great customer service checking in and dealing with Jim for my vehicle
Vehicle Make : Volvo
5 out of 5
9/11/2018
We would definitely use you guys again to do work for us. The communication was fantastic and we appreciate all you did to make this process as easy as possible
Vehicle Make : Kia
5 out of 5
9/11/2018
Great job. Mr. Jim Cox was excellent.
Vehicle Make : Honda
4 out of 5
9/10/2018
Tim was GREAT to work with!! He was very efficient in getting me a repair quote and started working on my car the next day which was much appreciated!! Upon pickup, he was thoughtful in thinking of pulling my car under an awning to help with me getting my infant son in without getting wet!! His thoughtfulness and efficiency was GREATLY APPRECIATED!!!
Vehicle Make : Honda
5 out of 5
9/6/2018
The repair to my van was done in a timely manner and the vehicle looks great. You can't tell where the original damage was on the van. Great job.
Vehicle Make : Mercedes Benz
5 out of 5
9/5/2018
Tim was the best
Vehicle Make : Honda
4 out of 5
8/31/2018
JimJim Davis was the intake customer service tech associate. He was efficient and gave me a break on the repair work since I paid out of pocket. Yolanda the receptionist continues to offer friendly service, too.
Vehicle Make : Mercedes Benz
1 out of 5
8/28/2018
I do not want my representative to contact me. However I feel you need to know that I came into Mercedes Benz of Knoxville on Aug 13th & spoke to Tim Harris. He prepared a repair proposal for an insurance paid repair on my ML. I also had him to prepare a proposal for my front bumper that was not related to the insurance paid repair. He assured me he could have both repaired & he’d have some spots touched up as well at the same time. I told him this is what I wanted. When I picked up my ML after Knox Mercedes back my car for 5 days , I found only the insurance repair has been completed. Thank goodness Mr. Drake was there to assist me. He was excellent for customer service. However I’m not pleased my bumper was not painted and the unprofessional attitude of Tim Harris.
Vehicle Make : Mercedes
5 out of 5
8/11/2018
Extremely satisfied and most professional under Kim's leadership.
Thank yiu.
Vehicle Make : Mercedes
4 out of 5
8/11/2018
Casey did an unbelievable job in straightening the right rear fender and lining up the gaps to factory spec; and Dean matched the paint perfectly and taped up everything so that it would be very difficult to know the car was repaired. Jim Davis was always responsive and kept me up to date on the progress of the repairs.
Vehicle Make : Mercedes
1 out of 5
8/8/2018
Several items that were supposed to be repaired/touched up were not. I’m bringibg my car back to Mercedes on Monday morning.
Vehicle Make : Honda
5 out of 5
8/4/2018
The repairs were excellent. The customer service was outstanding
Vehicle Make : Honda
4 out of 5
7/30/2018
The repair looked flawless. I've used you guys several times and have never been dissatisfied.
Vehicle Make : Mercedes
5 out of 5
7/29/2018
We are amazed with the service that we received and made to feel welcomed to the Mercedes-Benz family. Thank you
Vehicle Make : BMW
5 out of 5
7/27/2018
Very professional! Really good attention to detail.
Vehicle Make : Ford
5 out of 5
7/26/2018
Thank you all for a Great job and pleasant experience. Always good customer service.
Vehicle Make : Lincoln
5 out of 5
7/24/2018
Second car I've had repaired there and it always looks great!!!
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