Joshua R.
Vehicle Make : GMC
Road test was not performed, body parts weren't aligned, did not perform the checks they said, "guessed" my level of damage without diagnostics, just a quick fix of visible damage...had to refuse pick up
Robert L.
Vehicle Make : Honda
It took a long time but the repair was excellent.
Jamie F.
Vehicle Make : Toyota
This is my second time getting repairs at Royal and everything was much better this time. Thanks for the improvements to your customer service and speediness. I appreciated the little things, like the text message updates and vacuuming out the car!
Amy D.
Vehicle Make : Hyundai
Great communication!!! Excellent work
Sally T.
Vehicle Make : Nissan
You guys are the best. Thank you for keeping me informed of the process of my vehicle.
Lou Ann.
Vehicle Make : Buick
Bob was attentive and routine texts on status helpful.
Corinne R.
Vehicle Make : Honda
Thanks! I appreciate the update text messages throughout the repair, and the nice walk-around with staff when the car was picked-up.
Lynne D.
Vehicle Make : Hyundai
I was surprised that they cleaned out my car. I had a lot of trash in the back seat and did not expect them to bother with it. Thank them for me.
Troy R.
Vehicle Make : Ford
There was continual and good communication throughout the entire repair. The car looks great and they even washed it for me! Very professional and very friendly staff. Thank you so much. It was a very easy process.
John M.
Vehicle Make : Lexus
Very good
Robert Mack.
Vehicle Make : Mazda
Thank you for the timely updates. It was a pleasure working with Greg!
Tyrone M.
Vehicle Make : Pontiac
I always got updates on the repair process and they finished quicker than I thought they would and when they estimated!! I am happy about everything they did and the car looks great!!! Thank you so very much Royal!!!
Norman M.
Vehicle Make : Hyundai
They did a fantastic job on my Sonata! Wonderful experience!
Zorie C.
Vehicle Make : Ford
The service y'all provided was superb and I was very pleased with my car don't change anything ur work and ur courtesy we're on point thank you so much for all the time and work you gave my little hot red Ford I'm pleased
Dolores H.
Vehicle Make : Mazda
Randy and Cheryl was amazing to me . They made my car look amazing and they are top notch. RANDY prove to me that there are good people in Richmond! !!!
Royal Used.
Vehicle Make : Hyundai
The customer service was awesome . Great communication . Cheryl was awesome .
Robert B.
Vehicle Make : Chrysler
The auto texting feature is confusing because it contradicts what employees told us. Otherwise, communication was accurate and timely. Thank you.
Synika L.
Vehicle Make : Dodge
Royal did a wonderful job repairing my van,they kept me inform daily on the repairs and was finish the time they said they were going too.
Brittany J.
Vehicle Make : Chevrolet
Great team and service.
Bernelle L.
Vehicle Make : Chevrolet
Kept me informed
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