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Body Shop Review Summary

5 star 219 reviews 63%
4 star 34 reviews 10%
3 star 11 reviews 3%
2 star 35 reviews 10%
1 star 50 reviews 14%
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(All Vehicle Makes)
Jennifer H.
Vehicle Make : Toyota
5 out of 5
2/23/2022
Thanks for completing the work on my 4 runner I know you all have been extremely busy and appreciate it being done right
Terri S.
Vehicle Make : Toyota
1 out of 5
2/22/2022
The lights that are controlled with my key fob apparently have been reset. I made the collision repair rep aware of this but was told I needed to go to the dealership to get this set as it was when I turned my car in. If this is Toyota I don’t understand why Toyota can’t set my headlights back in auto mode with my key fob. With the driver door being replaced my interior light will not come on when the door is open maybe it has something to do with the key fob reset. I’m not sure.
Surajit R.
Vehicle Make : Nissan
2 out of 5
2/20/2022
The services, repair of damage and cleanliness during delivery of my car is incredible, but postponing the schedule delivery date continuously is just became nightmare for me. Thank you.
David S.
Vehicle Make : Toyota
2 out of 5
2/13/2022
How many times does Rice Collision want me to rate the experience I had. This has to be at least the third time I have done this. Are you hoping for a different answer if you continue to ask?
Charles H.
Vehicle Make : Toyota
2 out of 5
2/6/2022
Body work was beautiful. Customer service was awful.
Kathy P.
Vehicle Make : Honda
2 out of 5
1/30/2022
I felt that Rice did the best service they could provide considering Honda did not ship the parts on time.The car looks great. The problem is that we were told we would be reimbursed for a week of rental car services per our agent at Allstate and this has not happened.
Jean P.
Vehicle Make : Hyundai
1 out of 5
1/29/2022
The repairs were done correctly and the vehicle looked good however in my glove box I had my registration and insurance cards in a folder. When I got to my car at the dealership it was gone. I placed a call to Toyota collision and never got a returned call.
Dan H.
Vehicle Make : Hyundai
5 out of 5
1/21/2022
Amber is very nice and helpful. She keeps updates the status for my car and I am able to get my car back on time!
Harriet P.
Vehicle Make : Toyota
4 out of 5
1/8/2022
Team members are all great. Christmas was a hard time to get work done to get cars back on time. I was understanding about that. Katy was a great communicator to keep me posted.
William S.
Vehicle Make : Toyota
4 out of 5
1/7/2022
All of the employees I can in contact with was very nice and helpful. Toyota Collision center will be my choice if I ever need repairs again.
Gerald E.
Vehicle Make : Toyota
4 out of 5
12/26/2021
TJ is the best
Gerald E.
Vehicle Make : Toyota
4 out of 5
12/26/2021
TJ is the best
Richard C.
Vehicle Make : Toyota
2 out of 5
12/16/2021
I feel like I don't get enough updates. Even a text of "part a is being ordered for X reason" would be great. "Your ETA is X." Would also be great today since I have no idea what is wrong with my car to make it vibrate after the initial repairs didn't quite hit the mark. Was the new piece for the scratches your techs when installing my parking sensor? Is it for the recall? Why am I getting emails about pieces coming in when I don't know what the issue is with my car?
Marlene M.
Vehicle Make : Kia
5 out of 5
12/12/2021
Detailed and transparent. I knew all would be well. Professional!
Anand S.
Vehicle Make : Toyota
2 out of 5
12/9/2021
Took so much time almost 2 weeks to just give estimate which is not fair
Natalie T.
Vehicle Make : Acura
5 out of 5
12/8/2021
Customer satisfaction was great!
Bluis V.
Vehicle Make : Mitsubishi
5 out of 5
12/8/2021
Getting the car in so quickly
Verlinda D.
Vehicle Make : Toyota
5 out of 5
12/1/2021
Tj was Great
Phatcharawalai J.
Vehicle Make : Toyota
5 out of 5
11/28/2021
The repairs look very good. Thanks for your excellent work.
Edmundo M.
Vehicle Make : Toyota
5 out of 5
11/23/2021
The work completed was outstanding and I like the fact that the work is guaranteed for life of the car.

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