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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 287 reviews 86%
4 star 33 reviews 10%
3 star 5 reviews 1%
2 star 4 reviews 1%
1 star 6 reviews 2%
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(All Vehicle Makes)
Marcia S.
Vehicle Make : Lexus
5 out of 5
8/17/2016
Car looks amazing! Staff was friendly and helpful. Liked the email notifications letting me know the status. Thanks!
Joseph N.
Vehicle Make : Honda
5 out of 5
8/17/2016
Seamless process excellent result.
Kimberly P.
Vehicle Make : Dodge
5 out of 5
8/10/2016
Sunn West City Auto always does a great job. I would highly recommend them. Chris is very customer service oriented and friendly.
Michael C.
Vehicle Make : Honda
3 out of 5
8/5/2016
The quality of the work done on the car was excellent. It looks like the condition it was in before the accident. The delivery of the car left a lot to be desired. I expected that there may be some review of what was done on the car. Most importantly, I expected the car to have gas like it did when I brought it in. I did not expect to have so little gas that I would barely make it to the gas station on a hot summer day with my 5-year-old son in the back of the car and being exposed to the hot conditions when the car didn't make it and I had to pull over and call roadside assistance for gas. It would have been polite to at least alert me that the vehicle was being delivered without gas. This was probably worse than when you worked on my previous vehicle that you delivered to me with a completely dead battery. The quality of the work on the car was excellent. The quality of the delivery is consistent with my past experiences and leaves a lot to be desired.
Stephen R.
Vehicle Make : Hyundai
5 out of 5
7/29/2016
Every thing was done to perfection.
William T.
Vehicle Make : Honda
5 out of 5
7/16/2016
Had car ready when promised and kept me up to date on progress while repairs were being done. Car looks as good as new . Thanks
Cherryl L.
Vehicle Make : Chevrolet
5 out of 5
7/12/2016
Very professional, Kept me informed throughout the service Very friendly Good experience
Joel C.
Vehicle Make : Hyundai
5 out of 5
7/6/2016
Very professional great job
Tabitha S.
Vehicle Make : Chevrolet
5 out of 5
6/14/2016
Fast and friendly service. Thanks to Chris and his staff for a job well done. Looks brand new!!!
Patricia H.
Vehicle Make : Nissan
5 out of 5
6/10/2016
Chris was my Work Advisor. He was very professional and appeared to focus on the satisfaction of the customer. I would recommend Sunn West City's Auto Body service to my friends.
Ronald D.
Vehicle Make : Lexus
5 out of 5
6/9/2016
ALL ASPECTS OF THE JOB WERE HIGHLY PROFESSIONAL
A G.
Vehicle Make : Mercedes
5 out of 5
6/4/2016
good job paint. job is great and paint matches. very satisified with your work. THANK YOU
Ralph M.
Vehicle Make : Chrysler
5 out of 5
5/27/2016
efficient and timely. Thanks. Capt. Ralph
Ryan Y.
Vehicle Make : Jeep
5 out of 5
5/17/2016
Outstanding service! Finished on time, looks amazing. Chris was very informative, and the car was cleaner than we had ever had it, including the day we bought it!
Milton M.
Vehicle Make : Honda
5 out of 5
5/7/2016
Great body shop. Very thorough. Professional in every way. Andy Melville
Steven M.
Vehicle Make : Honda
5 out of 5
5/6/2016
I was very pleased with the service I received. I was treated with respect, professionalism and Chris went out of his way to make sure expectations and needs were met. I would definitely recommend Sunn West Auto to friends and family.
Rodney A.
Vehicle Make : Kia
5 out of 5
5/5/2016
Great people and great job thanks for your speedy service
Lisa C.
Vehicle Make : Kia
2 out of 5
4/28/2016
Communication about the repair was good until the end. Chris called at 4:20 pm on Monday to say car wouldn't be ready at 4:30! My daughter had to leave work early to pick up. He was extremely rude, wouldn't listen, and failed to communicate this development earlier in the day. Turns out the car was ready, just not clean. He has extremely poor people skills and I have spoken to USAA about the issue. Won't use you again.
Harold P.
Vehicle Make : Chevrolet
5 out of 5
4/20/2016
The staff was very efficient and courteous. They were always available to answer any of my questions, and I liked receiving the texts updating me on my cars progress. Great Job!!
Nancy C.
Vehicle Make : Toyota
5 out of 5
4/17/2016
Our service agent was outstanding. Car repair the best. Many thanks

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