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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 52 reviews 75%
4 star 6 reviews 9%
3 star 4 reviews 6%
2 star 3 reviews 4%
1 star 4 reviews 6%
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(All Vehicle Makes)
Dennis H.
Vehicle Make : Chevrolet
5 out of 5
1/6/2018
The guys at College Station Ford are always so professional, courteous and kind. They always go above and beyond to make every experience seemless for customers and I appreciate the effort. They make you feel like you amongst family when you are there and it does not go unnoticed. Myself and my family have been life long customers at College Station Ford and will continue to be for years to come.
**** H.
Vehicle Make : Chevrolet
5 out of 5
7/13/2017
Thank you so much!
Hailey D.
Vehicle Make : Toyota
5 out of 5
5/23/2017
Great communication. Beth took care of me very well, guiding me through the process, and making it easy for me. They worked aroumd my vacation time. The girls at the front remembered me and details a out me I had told them.
Brian M.
Vehicle Make : Ford
5 out of 5
5/3/2017
Beth kept me informed from start to finish. Beth even came into the body shop on Saturday providing me a two hour window to return the rental car and to pick up my Ford F-150 due to late notification on Friday evening while I was out of town and unable to get back to College Station Ford/Lincoln/Mercury before their 6:00 pm closing time. Beth demonstrates an awesome example of going above and beyond to meet the customer's needs and representing College Station Ford/Lincoln/Mercury as the true professionals that I've come to know over the years.
Craig D.
Vehicle Make : Ford
5 out of 5
2/3/2017
Thank you Body Shop Team
Christopher R.
Vehicle Make : Mercedes
1 out of 5
1/19/2017
Car doesn't run, steer, brake, smell, or sound correctly. Some electronic systems inoperable.
Daniel R.
Vehicle Make : Mercury
5 out of 5
1/7/2017
Everyone was extremely friendly. My car was fixed perfectly and completed when it said it would be done.
Jeremiah N.
Vehicle Make : Ford
5 out of 5
12/24/2016
All concerned were very conscientious and professional.
Tonya B.
Vehicle Make : Toyota
5 out of 5
12/23/2016
Thanks for the updates and for staying on schedules
Nathan E.
Vehicle Make : Cadillac
2 out of 5
11/24/2016
Email updates days behind schedule. Car was originally promised Tuesday to be completed. After calling in on Tuesday was told my car did not have a status. Explained I lived out of town and was not your typical client, yet still the date kept getting pushed out. Not once was I contacted first. I kept having to pester for information and an ETA. Very disappointed with the service. Will never use your services again.
Jaime G.
Vehicle Make : Jeep
5 out of 5
11/21/2016
al **** service manager was awesome. would recommend to everybody. jaime gomez
Mark S.
Vehicle Make : Ford
5 out of 5
11/20/2016
I continue to be impressed with the friendliness and professionalism on the work done by the body shop and other employees. Thanks a bunch! -- Mark Satterwhite
**** S.
Vehicle Make : Toyota
5 out of 5
10/18/2016
Work done well. Delivered ahead of schedule. Just finished 3 hour test drive and no issues.
Natalie A.
Vehicle Make : Honda
5 out of 5
8/23/2016
Thanks for the efficient service. The car wash and vacuum were a nice (and much appreciated) touch!
Johnna W.
Vehicle Make : Ford
5 out of 5
8/6/2016
I was delighted to find my car had been detailed. It was unexpected and it made the experience much better.
Timothy J.
Vehicle Make : Ford
5 out of 5
8/5/2016
You did a great job with the paint and the detailing. Thank you.
Darlene H.
Vehicle Make : Toyota
1 out of 5
6/8/2016
Took 6 weeks to get car back. May not have been under your control. Don't think the warning lights on side mirrors r Working.??
Samantha G.
Vehicle Make : Chevrolet
1 out of 5
6/3/2016
The repair took almost a week longer than the time I was originally told. Then, twice, my car was not ready when I was told it would be. Very frustrating since it was my only car and form of transportation.
Randy D.
Vehicle Make : Lincoln
5 out of 5
6/2/2016
Excellent repair.
**** R.
Vehicle Make : Toyota
3 out of 5
5/12/2016
Repair work was good. Communication regarding delays was not. I initially thought the repairs would take one week. They actually took two and a half weeks. I initiated two sets of calls after expected delivery. Such courtesy calls should have been iniated on your side.

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