Covert Auto Group

Anytime you have a wreck and have to entrust your investment to others is a nerve wracking experience. In this case, my Cadillac was damaged and I just couldn't fathom giving my vehicle to a place that wasn't a Cadillac body shop. A good friend who visited me at the hospital after the wreck immediately suggested Covert in Austin. He is just as picky about who handles his import as I am about my Cadillac. I had it towed the considerable distant to Austin because of that recommendation. And I am SO thankful I did. The initial contact with Manuel put me right at ease. I knew my vehicle was in good hands and that I had made the right choice. I got a lot of much appreciated updates by phone calls and text messages. Both were nice to have. The texts were very cute in some cases. Like my car was at a spa. I picked up my car yesterday and before I came, Manuel called to see when I was coming because he wanted it freshly polished and tires cleaned. When I arrived, I saw how shiny and back to " new" my Cadillac looked waiting for me. A smiling man greeted me and I got to put a face with a voice and Manuel was just as nice in person as he was on the phone. He went over the paperwork and showed me the beautiful repair job. I got in my car which had a nice clean, new aroma with a smile and patted myself on the back for not choosing a Temple area shop and going with the best around. I'm completely satisfied if you can't tell. Thanks Manuel and Covert for getting me back on the road good as new.

Good job. Thanks

Manual did a great job! I had some special circumstances with my repair and rental car and Manual handled everything perfectly. He and Covert Collision exceeded my expectations!

They were fast and friendly!!

Great customer service!

I am totally dissatisfied except for the customer service I received from Manual Colunga. When I got there to pick up my car there was a black blemish on the drivers seat which I pointed out to Manual. Then when I got home I noticed a piece of chrome missing on the trim by the passenger window and there is overspray on the front fender. My car was there for 12 days and I had told them I did not want to pick it up until they walked around the car to make sure everything was fine. I was told someone would be contacting me to make sure I'm totally satisfied. Now I'm going to have to bring the car back again which is a huge inconvenience. Please contact me at ***-***-****.

Manuel Colunga was a Godsend. He was very helpful. I was so relieved to leave my car in his capable hands and know that it would be repaired to new condition. Thank you Manuel.

It was quick, easy, and they went above and beyond. Good experience, my car looks great, like nothing ever happened! Would highly recommend!

I'm on vacation, the pick up & delivery of my Chevrolet was taken care of by Rox & employees. I would never go elsewhere. I've been part of of the Covert Chevrolet family for 50 years plus, wouldn't go anywhere else for repairs or buy.

Amazing service and incredible communication

Manuel is awesome! Made the process super fast and easy. On a scale of ****-10 he gets an 11. Keep up the good work!

I really like the text messaging. It always kept me up-to-date on my car. Everyone is very friendly at Covert...especially Manuel and Jason.

Very professional and at the same time friendely . Thanks guys.