Kenneth B.
Vehicle Make : Subaru
Slow (2 weeks) but very nicely done. KWB
Andrea M.
Vehicle Make : Subaru
My doorbell squeaks and when you open it it does not stay open it shuts! I am trying to get back over there but the distance is difficult for me.
Frances J.
Vehicle Make : Toyota
Excellent service. Thank you!
Janice C.
Vehicle Make : Ford
Very coordinated.
Allan J.
Vehicle Make : Dodge
I am extremely pleased with how the truck turned out. Can't tell there was any repair work done, i.e. overstay. Tell your techs great job.
Brandy M.
Vehicle Make : Toyota
We were extremely pleased with the gentleman that helped us. He went above and beyond to make sure we got exactly what we needed. He also went out of his way to contact the insurance company we were dealing with when they wouldn't respond to us. We ended up purchasing a vehicle from first team and I look forward to working with you for all my vehicle care and maintenance.
Sarah G.
Vehicle Make : Honda
When I was suppose to pick my car up they would tell me it’s not ready the day of instead of calling me to let me know it’s not done yet. The second time I called them the day before my car was suppose to be done and it wasn’t done again. That happened 2 more times before is was suppose to be done. I had to call and ask every single time. Not once did they call me first to tell me they need to push the pick up date back. I don’t care that the date kept getting pushed back, but the way they did not communicate anything to me. I had to talk to my Geico claims person and they would get the answer for me.
Tina W.
Vehicle Make : Toyota
Alex is a great advisor kept in the loop and posted with updates while my vehicle was being fixed.
Brandy V.
Vehicle Make : Ford
The absolute BEST in service! Many thanks to Chris Balo, very professional and great work! Will recommend.
Andree H.
Vehicle Make : Toyota
The car looks like new The paint and craftsmanship is flawless I'm very happy with the finish product. Thanks again.
Joye T.
Vehicle Make : Nissan
My truck back in fender is still uneven the buzzer is not fixed as of yet do not ask me to give any kind of feed back until every thing is fixed trying right now to get with ms Meadows concerning the matter then I will contact my insurance company
Jessica M.
Vehicle Make : Chevrolet
I brought my car back because the entire front bumper is NOT satisfactory. I was told someone would contact me by Tuesday- THAT WAS 2 WEEKS AGO. I have left several messages with different departments. I still have not been contacted. This is RIDICULOUS and your First Team Forever membership is worthless since you can't even return a phone call or email.
J. McLenaghan ****-****-xxxx
Annissa S.
Vehicle Make : Infiniti
Job well done
Dennis H.
Vehicle Make : Toyota
Had the car since November. Issue took until May to get fixed. Probably the worst experience I could imagine. It was awful, It finally got fixed, but not sure the door even shuts properly and I don’t want to deal with First Team at the moment. I
Eric D.
Vehicle Make : Honda
Negatives: It took several weeks longer to complete the repair than I was originally told, I was not completely informed about the repairs, there was a part left in my backseat after the vehicle was returned to me, and due to how long it took I had to take additional time off of work because I was told that the car would be fixed by a certain date and not informed that it would not be until the day of.
Positives: After the second delay I was given a temporary vehicle to drive. The associates I spoke with were polite. The repair was completed correctly and I have not had any issues with the vehicle since I got it back.
Kathryn F.
Vehicle Make : Hyundai
I had windshield cowle replaced due to some storm damage. I didn't file an insurance claim, I paid for it myself. I also had an oil change that day.
I asked 3 times to have my bill explained to me and still could not understand why I owed $141.92 but my receipt said $126.83. I paid my bill of $141.92 and asked for a copy of all paperwork. Also, when I got out to my car the trip button had been used. I never use it. Then I compared my mileage when I arrived to after the oil change. It was off about 99 miles. I feel like my car was used for personal use that day. The dealership kept my car all day until they were about to close. I do not trust what went on with my car. Although the part was replaced and the oil was changed I think someone used my car for personal use and I will not forget that.
Kyesha J.
Vehicle Make : Honda
They were very slow with completing work on my car overall and did not do a proper job. When I originally went to pick up my vehicle it wasn't ready. None of the interior cleaning and detailing was done. I spoke with the lady Jessica who assured me it would be done. I also asked her to enter code for my radio which also wasn't done when I went to pick up my car for the final time. They did a poor job fixing my glove box and it looks like they only vacuumed and wiped down my car and charged 150.00 for that. My only pleasant experience was dealing with the nice young woman who worked behind the collision desk.
Christine S.
Vehicle Make : Subaru
Alex is a gem. Great communication and follow up.
Janet N.
Vehicle Make : Subaru
My service rep (Jenny Marple) was very courteous and helpful. She communicated promptly showing required knowledge in all aspects. She made the wait without my vehicle doable. I appreciate her professionalism.
Randolph K.
Vehicle Make : Cadillac
We needed the windshield replaced. We were told the company that looked at it said they couldn’t do the job.
We asked to have someone else look at it, I thought it would be best to do it at a shop. We asked if they could send it to someone that could do the job.
I left the car for weeks while trying to get the glass replaced.
We have the car back and still need a windshield for it.
If you want us to be satisfied with the service find someone who will replace the glass.
Thank you
Randolph K
![name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.](https://www.autobody-review.com/images/groups/1177/800x800/dbspG3Tjzf2GHKQrIW7M.jpg "name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.")
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