Danielle C.
Vehicle Make : Subaru
Learn communication with the owner of the vehicles as well as insurance (Nationwide does not own the vehicle) and some humility to admit when you screwed up. My vehicle repairs were done satisfactory but the lack of communication was insulting.
Amanda A.
Vehicle Make : Kia
It took so long for the parts to come in. One part was actually shipped incorrectly so the car had to stay even longer. There was a small nick on the driver’s side quarter panel. I had to pay almost $1000 out of pocket for the continued use of the rental car after the insurance stopped paying. I was on a list to get a loaner vehicle, but that never happened. i’m not sure how much of all these things could be controlled. but i do think some of them could have been.
Bertha A.
Vehicle Make : Toyota
I love doing business with them but most of all they are very friendly and makes you feel very comfortable and you can trust them
Opal L.
Vehicle Make : Honda
Took to long getting my car back
When I got my car back I had a spot of white paint on my seat and the interior smelled like oil.
Bryan R.
Vehicle Make : Mercury
My car was completely fixed to my satisfaction and looks better than ever. I will be bring the car back for future body work. Oh, the curtesy car was was the best car wash I have ever had! It was beautifully detailed inside and out.
Joseph J.
Vehicle Make : Honda
The repair was excellent, it looks brand new (as a 2021 car with only 3300 miles on it should.) I understand the parts supply chain issues that caused the repair to stretch to nearly 2 months - but a little bit more communication would have been comforting, instead of my wondering if my car was sold overseas or something haha. A weekly call, or a text when the parts were delayed- something to keep me informed.
One other small issue - my car smelled faintly of marijuana. Instead of the brand new car smell, I had an odor lingering - likely a transfer from someone’s clothing into the fabric of the seats. Has to use a bit of Febreze and air it out. Maybe hate a word with the employees that move the cars around that people like me in federal law enforcement aren’t a fan of that smell.
Mary F.
Vehicle Make : Ford
The repair was excellent and my car was ready a day early. We will use you again if needed.
Darius B.
Vehicle Make : Chevrolet
The work was great and customer service was friendly and always available when I had questions. THANKS first team collision
Jamica P.
Vehicle Make : Nissan
My vehicle was given back to me dirty. I keep a clean interior and I had foot prints all in my car and a print on my passenger seat. My radio and modifications were also messed with and I had exterior collision work done, nothing to do with my interior. Pretty sure my car wasn't disinfected either and we're still going through a pandemic.
Charletta H.
Vehicle Make : Toyota
I wish that communication was better.
John B.
Vehicle Make : Chrysler
They did a great job and even cleaned my car for me. That was such a nice touch that we were not expecting!
Christie J.
Vehicle Make : Toyota
I was told everything would be repainted on my car except for the lift gate. The front bumper was not painted. Also they did not preform the oil change that was supposed to be done while there. So I had to bring the car back again.
Mary J.
Vehicle Make : Honda
You guys did a wonderful job
Rogers L.
Vehicle Make : Toyota
My lights came back on and the attendant turned my light off , I haven't done much driving yet because I am out of town but when I return to VA. I hope all is well, Thank You.
Toyota is the best in my area.
Shawn F.
Vehicle Make : Toyota
The highlander platinum looks great ????
Joseph S.
Vehicle Make : Jeep
Not all damaged parts were replaced and should have been. I had to take the mud guard off and reinstall it correctly. Four plastic connectors were missing that held the inner fender liner in place, which I bought and installed. Still waiting for the lug nuts and wheel center cap.
Kim R.
Vehicle Make : Infiniti
My car was returned with red markings in front hood and passenger side and front windshield. Car should have been cleaned on the outside before telling me the car was ready. They didn’t discard tire from cargo space, I had to go back to dealership for them to take it out. So unprofessional, rush job!
Timothy S.
Vehicle Make : Toyota
Outstanding job. Much appreciated
Joseph M.
Vehicle Make : Toyota
The team did a great job and we love it
Robert G.
Vehicle Make : Nissan
Charged for replacing bed cap and old one was reused and glued back on with silicone. It now sits higher than other side.
![name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.](https://www.autobody-review.com/images/groups/1177/800x800/dbspG3Tjzf2GHKQrIW7M.jpg "name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.")
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