David F.
Vehicle Make : Honda
Car was barely home a day and tire that got worked on became flat. Was told I would receive calls and did not. Took well over estimated time for repair
Sandra L.
Vehicle Make : Toyota
Every person I came in contact with was very nice and helpful while my Toyota was bing repaired. You have a great team!
Darren F.
Vehicle Make : Toyota
Excellent work
Ms .
Vehicle Make : Honda
They did a wonderful job repairing everything and I thank them for even cleaning the outside to beautiful. Thank you again ????????
Dawn B.
Vehicle Make : Honda
I was informed of all steps for my repair. Friendly, efficient, and timely.
Robert S.
Vehicle Make : Toyota
The collision team was excellent. Answered every question expediently, they were extremely professional, and the repair was ahead of schedule. They even pointed us to your in-house rental car agent, who also was excellent, and saved us a ton of time. Well done everybody!!
Mr .
Vehicle Make : Toyota
The service was great. Very easy to understand everything explained to us.
Vida L.
Vehicle Make : Dodge
Excellent work and very timely
Nancy B.
Vehicle Make : Toyota
Ladies at front desk very courteous and helpful. The team that worked on my car did a beautiful job, can't tell anything ever was amiss. I also appreciated the fact that it was cleaned and washed, looked brand new when we picked it up. Thanks again!
Wendy A.
Vehicle Make : Ford
My vehicle was with this service center for 3 weeks and my vehicle started to come apart, took back to the shop and still not repaired just look like it was a quick fix. Not satisfied at all.
Matthew B.
Vehicle Make : Kia
The repair work that was done on my car was fantastic. You would never know that it was in an accident. So 5 stars on the actual repair.
My issue was that communication from my repair rep, Jessica, was terrible. She would tell me that she would call with updates and then would never call. I had to call the main collision number constantly to get updates on the status of my car. In the final week of my repair process, apparently she was let go or quit. This caused even more delays with communication and resulted in confusion on whether my repair was finished or not.
I would still recommend your collision center to anyone who needs a car repaired, I just had a bad experience with Jessica.
Carol V.
Vehicle Make : Subaru
Everyone from the staff at the desk to the people who actually worked on the car were wonderful.
**** H.
Vehicle Make : Audi
I am waiting on total completion when a part comes in.
Sidney N.
Vehicle Make : Toyota
After a week of looking the vehicle over, their are a few paint runs, swirls. There was a lot of dust inside the interior. I live 45 mins away so I wish it were gone over in more detail, as far as making sure the paint was flawless as possible, and the whole inside vacuumed and all the dust wiped off the inside of the RAV4. All of the people that I had interaction with were very nice.
Kimberly P.
Vehicle Make : Toyota
I had to wait a month to get in to see them and the repair was not done the first time. They missed my damage to the truck of the car so I had to take it back the following week to get repaired. If I hadn’t done my own walk through around the vehicle, and called the service team to check on my car, it would not have been covered and the repair wouldn’t have been done without me paying another deductible. Walk throughs should be done before and after you pick up a repair service vehicle. The estimated time for my car was “Thursday by the very latest”, and the vehicle was done just in time by closing on Friday night. I wouldn’t recommend them.
Carla F.
Vehicle Make : Toyota
Work was completed in an expeditious and high quality manner.
Thank You
Ferrus R.
Vehicle Make : Lexus
Very satisfied as always. Always well taken care of. The quality and attention to detail no one else does it better!!
Tierra L.
Vehicle Make : Honda
Call back with an update would have been appreciated
Audrey R.
Vehicle Make : Jeep
Waiting on a call
Sheryl T.
Vehicle Make : Ford
They were courteous. The repairs looks great. It did seem to take a little longer than I expected but I don't know if they had all the parts at the time. I'm satisfied. Thank you.
![name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.](https://www.autobody-review.com/images/groups/1177/800x800/dbspG3Tjzf2GHKQrIW7M.jpg "name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.")
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