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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 396 reviews 68%
4 star 77 reviews 13%
3 star 16 reviews 3%
2 star 33 reviews 6%
1 star 63 reviews 11%
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(All Vehicle Makes)
Lakeesha W.
Vehicle Make : Toyota
5 out of 5
5/6/2016
Thanks a lot for the good service!
Sharon D.
Vehicle Make : Toyota
5 out of 5
4/29/2016
Thank You
Ann Marie.
Vehicle Make : Nissan
5 out of 5
4/28/2016
Outstanding job and great timing
Anthony B.
Vehicle Make : Hyundai
5 out of 5
4/28/2016
I would love to thank the team for update daily on my vehicle great job
Joann R.
Vehicle Make : Volvo
5 out of 5
4/19/2016
Great job
Daniel J.
Vehicle Make : Honda
5 out of 5
4/15/2016
Great Job! My car was completed quickly and really looks great!
Donald C.
Vehicle Make : Toyota
3 out of 5
4/1/2016
Please call us. The side of the truck looks great, but we do have some other concerns and questions. Please have a manager call. Thanks. Donald and Linda ****....****-****-xxxx.
Christopher G.
Vehicle Make : Toyota
1 out of 5
3/31/2016
Got jerked around with the pick up ride.
Alison C.
Vehicle Make : Toyota
5 out of 5
3/27/2016
My service advisor took such good care of my car and made sure that it was repaired correctly. I loved getting the text message updates and appreciated that John called me part-way through the repairs and when they were completed. It was the perfect amount of communication. I have already recommended First Team to a friend based on the quality of my repairs and the excellent customer service I received.
David J.
Vehicle Make : Toyota
5 out of 5
3/26/2016
Great job. Car looks very nice. Thank you.
Susan B.
Vehicle Make : Toyota
5 out of 5
3/25/2016
Excellent and fast service. John kept me up to date on a frequent basis. Having the car washed really impressed me.
Tamara M.
Vehicle Make : Honda
5 out of 5
3/24/2016
Very easy process! A liitle slow on returned calla but otherwise excellent!
Erica E.
Vehicle Make : Honda
5 out of 5
3/22/2016
I cant remember the woman who helped me out,but she was AMAZING!!!
Derek M.
Vehicle Make : Toyota
5 out of 5
3/18/2016
John took excellent care of us throughout the entire process from assessing the damages to ensuring the work was finished not only on time but ahead of schedule! Our hitch was damaged during the accident and John was able to get us a new hitch that was an upgrade due to the manufacturer going out of business. Also, our vehicle was returned to us washed and waxed! In a nutshell, we are very happy with the quality of work that was done and will absolutely be back for business if the need ever arises. Thank you First Team Toyota!
Theresa N.
Vehicle Make : Honda
5 out of 5
3/18/2016
Leah Bratton is an outstanding employee. She was very professional & knowledgeable .
John M.
Vehicle Make : Volkswagen
5 out of 5
3/17/2016
John was very easy person to work with work with it made the experience very easy
Susie M.
Vehicle Make : Toyota
5 out of 5
3/11/2016
The girls at the collision counter are fantastic. I so enjoyed laughing with them and having them brighten my times at the dealership. I also liked the texts updates.
Carolyn B.
Vehicle Make : Toyota
5 out of 5
3/8/2016
I'm very pleased with the great customer service especially with how John did an outstanding job on making sure my vehicle was finished ahead of the scheduled date. Again I cannot thank you guys enough for a great end results.
Heather W.
Vehicle Make : Toyota
1 out of 5
3/2/2016
My husband noticed The fender has missing paint that was not repaired. I will be bringing it back tomorrow to be fixed the right way.
Crystal B.
Vehicle Make : Honda
1 out of 5
2/28/2016
My car has several scratches on it, the window visors are scratched up, there's a dent in my trunk lid and a pain run by my front door. I had to call times on Thursday to see if my car is done. Finally called the supervisor. She said the car was on its way to get lined up and that didn't happen until this morning. I will be calling the supervisor back to talk about the poor customer service and the condition of my car and to get it repaired to how my car was before my accident. The car was dirty and I didn't get a phone call today to tell me my car was done.

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