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Body Shop Review Summary

5 star 396 reviews 68%
4 star 77 reviews 13%
3 star 16 reviews 3%
2 star 33 reviews 6%
1 star 63 reviews 11%
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(All Vehicle Makes)
Rachel H.
Vehicle Make : Nissan
5 out of 5
3/2/2024
The team here was amazing. They know the true meaning of customer service. My car looks perfect. Everyone I spoke to was super helpful and very professional.
Ashley K.
Vehicle Make : Honda
1 out of 5
3/1/2024
Door handle has already fallen off the door that was fixed
Latasha A.
Vehicle Make : Toyota
4 out of 5
2/19/2024
Customer service was superb. My only issue is that I was not kept updated about the status of my repair. I was not given an ETA & had to call to receive an update. Everyone I interacted with was kind, helpful and friendly.
Deborah W.
Vehicle Make : Toyota
5 out of 5
2/11/2024
Everyone was kind, courteous, and very helpful. Keep up the good work .
Vaughan P.
Vehicle Make : Subaru
3 out of 5
2/10/2024
Subaru estimate was well done, scheduled for 7 days service. The service went into 16 days. The manager ended up giving me a $500 discount off the quote which paid half of my car rental. All work was performed to satisfaction. However the delay was frustrating. I can understand issues of delay from my own business experience, people, products delivery etc. It took too long for a door side swipe, however the finish product was well done. H V Privett
Stephen W.
Vehicle Make : Nissan
2 out of 5
2/5/2024
The repair took longer than promised, which really was not the problem. The problem was lack of communication from the body shop manager. He never returned calls from me, the insurance adjuster on the case, and the rental care agency.
Mona F.
Vehicle Make : Toyota
3 out of 5
2/3/2024
You should have been there d u r i n g the experience. Too late! Too late to make me completely satisfied.
Craig S.
Vehicle Make : Toyota
5 out of 5
1/28/2024
Mr. Stoup did an amazing job of not only making sure that the repairs were done correctly, but also dealing with an untimely power outage. Kudos to him and the entire repair team!
Magdalys O.
Vehicle Make : Toyota
2 out of 5
1/28/2024
Satisfied with the repairs. However, The advisor assigned to me I believe his name was Mike- never called me to give me updates or how long the car would be there. I had to call a few times- the ladies on the desk were extremely helpful. They would find out the progress on my car and let me know since my assigned person would not even return my calls. I truly appreciate the ladies answering the phones and getting answers for me. They deserve a raise for doing somebody else’s job.
Jeffrey A.
Vehicle Make : Toyota
1 out of 5
1/21/2024
The car is still there to be fixed - the camera does not operate correctly and, according to the paperwork we received, it appears both incorrect and non-Toyota parts were used though I never authorized that.
Dorothy L.
Vehicle Make : Chevrolet
5 out of 5
1/18/2024
Very communicative throughout the process!
Katherine L.
Vehicle Make : Subaru
5 out of 5
1/12/2024
Professional and courteous.
Gon W.
Vehicle Make : Toyota
5 out of 5
12/31/2023
Very easy to work with. My advisor, Joe, is great!!
Kendall H.
Vehicle Make : Toyota
5 out of 5
12/30/2023
Awesome and quick! Thank you
Brandon J.
Vehicle Make : Subaru
2 out of 5
12/22/2023
Took entirely too long g to repair my vehicle. I will not be a returning customer.
Dennis C.
Vehicle Make : Honda
4 out of 5
12/20/2023
Was well pleased with my car and all personnel involved, from the reception lady setting the appointment on Saturday to the body shop manager. Hope I don’t need service for a damaged car again but will not hesitate to return to first team for body shop repairs.
Joel C.
Vehicle Make : Nissan
5 out of 5
12/16/2023
First Team did a wonderful job.
Iris D.
Vehicle Make : Mitsubishi
5 out of 5
11/26/2023
Everyone was very professional. Service was excellent across the board.
Joseph T.
Vehicle Make : Toyota
4 out of 5
11/9/2023
Did a very good job on repairing my back hatch on my 4Runner.
Robin B.
Vehicle Make : Honda
5 out of 5
11/8/2023
Adam and Megan were so kind, helpful and patient.

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